Andrew J. Halsted

• Assembled new bicycles according to manufacturer specifications and shop quality standards.
• Performed tune-ups, brake adjustments, and drivetrain repairs with consistent attention to detail.
• Inspected completed builds for safety, fit, and proper component installation before release.
• Diagnosed mechanical issues and recommended needed repairs to support efficient service workflows.
• Calibrated gears, cables, and wheel alignment to improve ride performance and reliability.
• Maintained accurate parts usage and build records for repair and assembly orders.
• Mentored junior staff on build procedures, tools, and safety practices.
• Provided expert advice on proper bicycle care and maintenance, encouraging repeat business from satisfied customers.
• Implemented efficient organization methods within storage areas, reducing time spent searching for required parts during builds.
• Received positive feedback from customers regarding the quality of assembled bikes and overall service provided.
• Maintained a high level of craftsmanship by continuously refining skills and expanding knowledge within the bike building industry.
• Enhanced store reputation through meticulous attention to detail in bike assembly and quality control.
• Maintained up-to-date knowledge on industry trends and advancements, enhancing the quality of assembled bikes.
• Contributed to an efficient work environment by performing routine maintenance on tools and equipment used in bike building.
• Communicated effectively with customers about potential delays or issues during the assembly process, fostering trust and transparency.
• Educated clients about available upgrade options during consultations, driving additional revenue through upselling opportunities.
• Developed comprehensive documentation for each completed project, allowing easy reference for future repairs or modifications.
• Promoted a safe work environment by adhering to all necessary guidelines when using tools or handling hazardous materials.
• Utilized specialized tools for precise adjustments during the bike assembly process, resulting in optimal performance.
• Increased sales by providing exceptional customer service and knowledgeable recommendations on bike models and accessories.
• Conducted thorough safety inspections of assembled bikes, guaranteeing high-quality products for customers.
• Improved customer satisfaction by assembling bikes accurately and efficiently according to specifications.
• Streamlined the assembly process by maintaining a clean and organized workspace, reducing build times.
• Assisted customers with custom bike builds, ensuring personalized experiences tailored to their needs.
• Collaborated with team members to optimize workflow and maintain consistency in assembly practices.
• Followed safety protocols to maintain safe working environment.
• Assembled parts correctly according to specifications, reducing quality issues.
• Assembled production parts with high degree of accuracy and precision using hand and power tools.
• Completed tasks on time to meet quality and safety standards.
• Recognized and reported defective material and equipment to shift supervisor.
• Inspected completed products to encourage quality and adherence to company standards.
• Collaborated with team members to promptly complete tasks and maintain consistent workflows.
• Trained new assembly personnel on proper use of equipment.
• Monitored inventory, keeping necessary supplies on hand.
• Utilized blueprints, schematics and diagrams to accurately complete tasks.
• Participated in projects requiring assembly of large and small components.
• Troubleshot and resolved mechanical issues that occurred during assembly.
• Coordinated with other departments to complete projects within deadline.
• Performed daily maintenance and inspection of machinery to drive optimal performance.
• Verified part numbers and placed parts in appropriate shipping containers.
• Maintained detailed records of production and assembly processes.
• Assisted in development of new assembly processes.
• Carried out preventative maintenance, keeping tools and machinery functional.
• Documented all in-process and out-of-process assembly activities.

• Led service department workflows, balancing repair intake, scheduling, and technician assignments
• Supervised technicians through diagnosis, repairs, and quality control for completed bicycles
• Coordinated customer service updates, estimates, and repair timelines to support clear expectations
• Managed parts ordering, inventory accuracy, and vendor follow-up for service operations
• Implemented repair tracking procedures to improve job status visibility and workflow consistency
• Trained staff on service standards, safety practices, and efficient use of shop systems
• Resolved escalated customer concerns with practical solutions and service-focused communication
• Evaluated department performance and adjusted staffing, priorities, and processes to improve productivity
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Implemented strategies to increase customer service satisfaction ratings.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Monitored service staff performance and provided feedback for improvement.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Negotiated with vendors to secure best prices for parts and supplies.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
• Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
• Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
• Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
• Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
• Implemented customer feedback system to gather insights and identify areas for service improvement.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
• Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
• Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
• Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
• Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
• Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
• Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
• Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
• Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
• Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
• Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
• Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
• Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
• Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Developed detailed plans based on broad guidance and direction.

• Used prior knowledge and skills to accurately assess, explain, and bid window, door, and rot repairs
• Point of contact with customers for/ on behalf of Jacovetti Construction
• Managed subcontractor coordination which ensured seamless integration of various trades'' work onsite.
• Conducted thorough final inspections of completed projects, ensuring compliance with building codes and client specifications.
• Demonstrated adaptability by adjusting swiftly to unforeseen circumstances such as weather-related delays or material shortages.
• Enhanced job site safety by enforcing strict adherence to OSHA regulations and company protocols.
• Collaborated with architects, engineers, and other construction professionals for smooth project execution.
• Troubleshot complex issues during construction projects while offering creative solutions that minimized delays or budget overruns.
• Maintained high customer satisfaction ratings through exceptional craftsmanship and clear communication with clients.
• Assisted in estimating budgets for potential jobs based on labor hours required materials needed, leading to more accurate bids.
• Streamlined material procurement processes by establishing strong relationships with suppliers, resulting in cost savings for clients.
• Mentored junior carpenters, promoting skill development and fostering a positive work environment.
• Strengthened customer relationships by actively soliciting feedback and addressing concerns, fostering trust and repeat business.
• Facilitated clear communication between team members and stakeholders through regular progress updates, meetings, and documentation management.
• Increased team productivity by providing ongoing training in new techniques, tools usage, and best practices within the industry.
• Improved project efficiency by effectively managing and delegating tasks to a team of skilled carpenters.
• Ensured timely completion of projects by diligently adhering to established schedules and milestones.
• Kept accurate records of materials used, employee timesheets, client issues and accident reports.
• Inspected work performed by carpentry crews to check completion of job specifications.
• Maintained contact with lumber companies and hardware dealers for material pricing.
• Assessed project size to prepare work orders and determine resources needed to complete jobs.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Inspected equipment and tools used for safe operation.
• Trained workers in proper methods, equipment operation and safety procedures.
• Sourced suppliers and purchased necessary materials for work.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Streamlined operations for faster order processing by updating warehouse layout and organization.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Reduced product damage with improved packaging methods and training staff on proper handling techniques.
• Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
• Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
• Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Conducted research to address shipping errors and packaging mistakes.
• Promoted brand at industry events and through ongoing networking efforts.

Foreman/Shift Lead, HHC, Inc., 11100 West River Road, Champlin, MN, 55316,

• 08/2019, 08/2023,
• Company Point of Contact with Client.
• Oversee jobsite set up, installation, tear down and clean-up for residential window, door, and slider replacement for subcontractor for Anderson Renewal.
• Meet with client, explain services to be performed with a strong focus on customer service.
• Complete and file all required paperwork as needed.

Construction Laborer, HHC, Inc., 11100 West River Road, Champlin, MN, 55316,

06/2015, 07/2020,

• Perform all residential construction duties as required including but not limited to: installation of windows, doors and sliders, rot repair, framing, sheathing, trim work, and finish carpentry
• Concrete and foundation repair, flooring, deck building/repair, landscaping, roofing, siding, soffit and facia, duct work repair, and fence building
• Assist client with completion of customer satisfaction surveys which are used to obtain company bonuses from Anderson Renewal