ANDREW J. KISSEL
Mandeville,LA
Summary
Results-driven Senior Leader with 20+ years in wireless retail operations, sales management, and business development. Expertise in driving growth, transforming underperforming regions, leading post-merger integrations, and building high-performing teams. Skilled in identifying opportunities, optimizing distribution channels, and developing talent in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Senior Manager, Express Stores
T-MOBILE
, Louisiana / Mississippi
04.2024 - Current
- Lead sales strategy, branding, and dealer alignment for 117 Authorized Retailer locations.
- Manage and develop 7 Retail Development Managers to elevate sales performance, compliance, and customer experience.
- Expanded distribution to drive year-over-year growth in activations and conversion rates by enhancing market reach
- Strengthened dealer partnerships and developed leadership capabilities to enhance organizational culture and performance
- Mentored 4 emerging leaders to establish a robust succession pipeline for future leadership roles
Director of Sales and Operations
BLUE LINK WIRELESS
New Orleans, Louisiana
07.2022 - 02.2024
- Directed P&L and operations for 79 AT&T-branded locations across four states.
- Led Associate Director, 10 Area Sales Leaders, B2B Rep, and 250+ employees to drive sales performance.
- Achieved double-digit growth in overall conversion through refined sales processes and talent development
- Increased fiber sales and launched Fiber representatives to capture new market opportunities.
- Optimized distribution channels to improve operational efficiency and support performance goals.
- Partnered with AT&T corporate to identify and execute growth projects and new revenue streams
Senior Manager SMRA
T-MOBILE
Cincinnati
08.2021 - 07.2022
- Oversaw 250+ T-Mobile and Metro branded stores, including 42 corporate-owned locations and 10+ dealer partners, managing a corporate team of 200+ including 7 Rural Market Managers and 7 Retail Indirect Sales Managers.
- Increased T-Mobile’s footprint by opening 23 new corporate-owned stores in small-market/rural towns across LA & MS
- Collaborated with real estate and network teams to secure sites, facilitating entry into new markets.
- Partnered with authorized retailers in T-Mobile and Metro, enhancing share of households and distribution.
Market Director
T-MOBILE
, Southeast
11.2020 - 08.2021
- Led Southeast Prepaid channel (GA, AL, MS, LA, TN) covering 760+ Metro-branded dealer locations and 13 corporate-owned stores.
- Managed team of 6 Zone Managers, 1 District Manager, 100+ employees, and 50+ dealer principal partnerships
- Enhanced retail experience and ensured brand compliance through targeted coaching and regular store visits
- Built leadership pipeline by promoting high-potential frontline talent into key roles
Market Director
T-MOBILE
, Gulf Coast
07.2020 - 11.2020
- Led team of 6 district managers, 1 zone manager, and 3 territory managers to oversee 400+ employees, driving operational efficiency during a critical growth phase.
- Directed operations across T-Mobile, Sprint corporate-owned, and Metro prepaid channels during merger integration, ensuring seamless transitions and sustained service delivery.
- Provided change management leadership to maintain performance momentum
Area Director, Corporate Owned Retail Stores
SPRINT
, Houston, TX; New Orleans, LA; Memphis, TN
01.2019 - 01.2020
- Transformed underperforming Gulf Coast region (69 stores, 500+ employees) into national Top 10 performer.
- Transformed regional culture to prioritize growth, development, and accountability
- Enhanced customer and employee experiences while meeting all KPIs
District Manager
SPRINT
Indianapolis, IN
01.2012 - 01.2019
- Led highest-volume district in Great Lakes Region (14 corporate stores, 100+ employees).
- Directed initiatives including ST@R Channel rollout and “Own Your Neighborhood” local marketing
- Developed 10+ store managers into next level roles.
- Participated in Midwest Field Caucus, Great Lakes Leadership Development Program, and 4G launch
Retail Store Manager
SPRINT
Cincinnati, OH
01.2005 - 01.2012
- Grew Kenwood store to Top 100 nationally in 2007 and 2008
- Managed large multi-department Sprint store, leading to promotion for opening Kenwood location.
- Chosen for Retail Field Council and Midwest Leadership Program, demonstrating commitment to leadership and industry engagement.
Education
Bachelor of Arts - Business Finance
University of Arizona Global Campus
Chandler, AZ 07.2021 - 11/2025
Skills
- Business Development
- Operations Management
- Territory Development
- Strategic Planning
- Sales Management
- Team Development
- Mentorship
- Change Management
- Team Leadership
- Training & Development
- Finance/P&L Management
Awards
- Winner’s Circle Award 2020 – T-Mobile
- Sprint Pinnacle Club Platinum Level (2011 & 2013)
- Recipient of Numerous National, Regional & District Awards for Overall Performance
Community Leadership
- Sprint Serve, Volunteer Coordinator, 01/01/13, 12/31/20
- Noblesville Girls Softball Association, Manager & Coach, 01/01/14, 12/31/21
- Cincinnati Dragons Baseball, VP Board of Directors, 01/01/09, 12/31/12
- C.O.P.S., Inc Latch Key Program, Mentor, 01/01/99, 12/31/04
Timeline
Senior Manager, Express Stores
T-MOBILE
04.2024 - Current
Director of Sales and Operations
BLUE LINK WIRELESS
07.2022 - 02.2024
Senior Manager SMRA
T-MOBILE
08.2021 - 07.2022
Bachelor of Arts - Business Finance
University of Arizona Global Campus
07.2021 - 11/2025
Market Director
T-MOBILE
11.2020 - 08.2021
Market Director
T-MOBILE
07.2020 - 11.2020
Area Director, Corporate Owned Retail Stores
SPRINT
01.2019 - 01.2020
District Manager
SPRINT
01.2012 - 01.2019
Retail Store Manager
SPRINT
01.2005 - 01.2012