Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Joel Smith

Amherst,MA

Summary

I have experience in various restaurant environments including fast food, family-owned establishments, and dining services. Through these roles, I developed a vision for enhancing business success by implementing what-if scenarios and strategic business planning. My goal is to foster positive change that boosts sales and strengthens the workforce through effective training programs that support individuals with disabilities alongside others, helping them improve efficiency. Over time, I've observed many companies struggle or fail, often due to inadequate leadership and a disconnect from customer needs. I believe simple yet impactful changes can significantly increase sales. However, many business owners remain entrenched in traditional practices ways and afraid of change. I want to work with your company to improve your future for your establishment.

Passionate about creating positive workplace environments, I am a dedicated Human Resources student. I excel in interpersonal communication and active listening, skills that allow me to build strong relationships with colleagues and clients. My deep understanding of human resources processes enables me to navigate various functions with efficiency. I am known for my friendly demeanor and hospitable approach, which fosters inclusive and welcoming spaces that boost employee well-being and productivity. I am eager to apply my skills to drive organizational success and continue growing professionally in the field of Human Resources.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Dishwasher/Food Preparation Worker

Dp Dough
09.2024 - Current
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Dishwasher/Prep/Barista

Kwench
07.2024 - 09.2024
  • Kept kitchen areas neat and clean by removing trash and organized supplies
  • Follow supervisor’s instructions to complete tasks on time
  • Kept work clean, dry, and free of debris to prevent incidents and accidents
  • Food Safety and Allergen Awareness

Seasonal Garden Center /Toy Sales Associate

Walmart
02.2024 - 06.2024
  • Improved customer satisfaction by offering informed and friendly assistance in choosing toys
  • Strengthened store reputation for outstanding service by actively listening to customer requirements and recommending suitable products
  • Raised sales revenue through effective demonstrations of product features and advantages to customers
  • Fostered a positive work environment by upholding a clean, organized, and visually appealing sales floor

Sales Associate Temp Seasonally

Dicks Sporting Goods
10.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Managed returns, exchanges and refunds in accordance with store policy

Dining Hall Assistant

Amherst College
02.2018 - 10.2022
  • Collaborated with customers to comprehend their needs and deliver outstanding dining service
  • Achieved an outstanding attendance record, prioritizing punctuality and preparedness upon arrival
  • Enforced policies and safety protocols through regular building and room inspections

Housekeeping Attendant

Boltwood Inn
06.2021 - 08.2021
  • Maintained public and guest room floors by mopping, sweeping and vacuuming
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition

Dishwasher

Fitzwilly's Restaurant
05.2021 - 06.2021
  • Cleaned and sanitized soiled dishes manually and using the dishwasher
  • Maintained well-stocked and organized alcoholic beverages to meet customer demand
  • Replenished empty kegs and soda syrups promptly

Volunteer

First Congregational Church of Amherst Not Bread Alone
06.2018 - 11.2020
  • Proficiently managed dishwasher loading and unloading, alongside hand-washing large pots and frequently used utensils for kitchen operations
  • Ensured thorough washing and sanitization of dirty dishes, both manually and using the dishwasher as required

Dishwasher

Kristina's Kafe And Bakery
10.2008 - 01.2010
  • Company Overview: CLOSED
  • Cleaned, washed, and skillfully reorganized dishware, utensils, and glassware to maintain kitchen readiness for customer needs
  • CLOSED

Food Prep/Dishwasher

EB'S Express
07.2005 - 09.2006
  • Company Overview: CLOSED
  • Handled chemicals like detergent, rinse agents, and sanitizers to uphold customer health standards
  • Cleaned, washed, and efficiently reorganized dishware, utensils, and glassware to maintain kitchen readiness for customer demands
  • Prepared cooking supplies, ingredients, and workstations during kitchen opening and closing procedures
  • Assisted in preparing mozzarella cheese sticks, stuffed shells, and gained knowledge in food safety practices
  • CLOSED

Education

Associate of Business Administration -

Holyoke Community College
Holyoke, MA
12-2025

Certificate In Marketing -

Holyoke Community College
Holyoke, MA
04.2025

Certificate In Human Resource Management -

Holyoke Community College
Holyoke, MA
12.2023

High School Diploma -

Chicopee Comprehensive High School
Chicopee, MA
07.2006

Skills

  • Organization and cleanliness
  • Cleaning equipment operations
  • Basic Microsoft Office skills
  • Effective note-taking
  • Knowledge of food allergies
  • Maintaining dining area cleanliness
  • Strong multitasking abilities
  • Product promotion
  • Table arrangement
  • Landscaping and grounds maintenance
  • Customer service expertise
  • Team development
  • Organization and cleaning
  • Basic functions in Microsoft Office
  • Note-taking skills
  • Food allergy understanding
  • Dining area cleanliness
  • Multi-tasking strength
  • Product promotions
  • Table setting
  • Landscaping and grounds-keeping
  • Customer Service Skills
  • Team building

Certification

  • Certificate of Completion, OSHA.COM, Introduction To OSHA And The OSH Act, Emergency Action Plan
  • ID Checkpoint, BEVERAGETRAINING.COM, 000033723329

Timeline

Dishwasher/Food Preparation Worker

Dp Dough
09.2024 - Current

Dishwasher/Prep/Barista

Kwench
07.2024 - 09.2024

Seasonal Garden Center /Toy Sales Associate

Walmart
02.2024 - 06.2024

Sales Associate Temp Seasonally

Dicks Sporting Goods
10.2023 - 12.2023

Housekeeping Attendant

Boltwood Inn
06.2021 - 08.2021

Dishwasher

Fitzwilly's Restaurant
05.2021 - 06.2021

Volunteer

First Congregational Church of Amherst Not Bread Alone
06.2018 - 11.2020

Dining Hall Assistant

Amherst College
02.2018 - 10.2022

Dishwasher

Kristina's Kafe And Bakery
10.2008 - 01.2010

Food Prep/Dishwasher

EB'S Express
07.2005 - 09.2006

Certificate In Marketing -

Holyoke Community College

Certificate In Human Resource Management -

Holyoke Community College

High School Diploma -

Chicopee Comprehensive High School

Associate of Business Administration -

Holyoke Community College
Andrew Joel Smith