Andrew Johnson
Pittsburgh,PA
Summary
Organized Office Manager with noted experience in administrative management. Well versed in customer relations and handling objections. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
Office Manager
Allstate
12.2023 - Current
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Developed sales strategies to increase sales of insurance policies.
- Used key sales tactics to grow membership sales.
- Developed sales strategy to meet established sales objectives.
- Attended monthly sales meetings and quarterly sales trainings.
Real Estate Agent
Coldwell Banker
05.2017 - Current
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Licensed Sales Producer
Allstate
06.2016 - 12.2023
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Finalized sales and collected necessary deposits.
Bartender/Bar Staff Manager
The Grandview Saloon
08.2011 - 11.2020
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Education
Associate of Science - Business Management
Community College of Allegheny County
Pittsburgh, PA05.2013
Skills
- Compliance Monitoring
- Customer Service
- Inventory Control
- Bookkeeping
- Billing
- Office Management
- Team Supervision
- Organizational Skills
- Training and Coaching
- Customer Relations
- Scheduling
- Relationship Building
Timeline
Office Manager
Allstate
12.2023 - Current
Real Estate Agent
Coldwell Banker
05.2017 - Current
Licensed Sales Producer
Allstate
06.2016 - 12.2023
Bartender/Bar Staff Manager
The Grandview Saloon
08.2011 - 11.2020
Associate of Science - Business Management
Community College of Allegheny County