Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Andrew Johnson

Minneapolis,MN

Summary

Highly motivated and detail-oriented Aspiring IT Professional with a strong foundation in hardware troubleshooting, system diagnostics, and operational continuity developed through hands-on experience and a background in precision operations. Proven ability to quickly diagnose and resolve complex technical issues, provide patient user support, and maintain meticulous documentation. Eager to leverage strong problem-solving skills and a passion for technology to contribute effectively to an entry-level IT support role.

Overview

10
10
years of professional experience

Work History

Production Operator

rms Company
07.2024 - Current
  • Proactively identified, diagnosed, and resolved complex machine issues, reducing downtime and maintaining operational continuity.
  • Provided immediate technical support for critical production machinery, ensuring continuous operation and meeting demanding output targets.
  • Applied meticulous attention to detail in monitoring system performance and addressing anomalies to prevent disruptions.
  • Utilized precision tools and diagnostic methods to ensure equipment calibration and operational integrity.

Food Safety Quality Assurance Coordinator

Kaufhold's Kurds, Inc.
10.2020 - 05.2024
  • Ensured adherence to rigorous company policies and industry standards, demonstrating a strong understanding of protocol enforcement and compliance.
  • Maintained meticulous documentation for in-process inspections, environmental monitoring, and internal audits, contributing to successful regulatory outcomes.
  • Assisted in comprehensive audit preparations from state, federal, and third-party verification agencies, consistently achieving successful audit outcomes.
  • Collaborated cross-functionally to uphold quality standards and implement corrective actions based on audit findings.

Cook

JW Marriott
03.2020 - 08.2020
  • Adapted quickly to challenging operational circumstances, demonstrating resilience and commitment in a rapidly changing environment.
  • Proactively utilized downtime for professional development, enhancing skills and staying current with industry best practices.
  • Maintained strong team communication and readiness for operational resumption.

Line Cook

Houlihan's Restaurants, Inc.
10.2019 - 03.2020

Line Cook

Patrick's On Third
10.2015 - 09.2019
  • Quickly prepared meals to order in a fast-paced environment, consistently meeting deadlines and high-quality standards.
  • Maintained a clean and safe workspace, rigorously adhering to health and safety regulations to ensure operational continuity.
  • Selected as the sole non-manager to cater a large event, demonstrating strong leadership, reliability, and performance under pressure.
  • Collaborated effectively with team members to ensure smooth kitchen operations and timely service.

Education

Associate of Science - Information Technologies

Southern New Hampshire University
02-2026

Skills

  • Computer Hardware Troubleshooting
  • System Diagnostics & Issue Resolution
  • Windows (10/11)
  • Microsoft Office Suite
  • Desktop & Laptop Components
  • Problem-Solving
  • Customer Service
  • Communication (Verbal & Written)
  • Technical Documentation & Process Adherence
  • Time Management & Organization
  • Quality Assurance

Timeline

Production Operator

rms Company
07.2024 - Current

Food Safety Quality Assurance Coordinator

Kaufhold's Kurds, Inc.
10.2020 - 05.2024

Cook

JW Marriott
03.2020 - 08.2020

Line Cook

Houlihan's Restaurants, Inc.
10.2019 - 03.2020

Line Cook

Patrick's On Third
10.2015 - 09.2019

Associate of Science - Information Technologies

Southern New Hampshire University

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