Andrew Johnson
Spring
Summary
I am a dedicated and detail-oriented United States Marine Corps Veteran with strong skills in providing excellent customer service, effective time management, supervising, and critical thinking. I am currently attending Palomar College pursuing a bachelor's Degree. In my previous roles at jobs, I demonstrated my ability to deliver exceptional customer service, efficiently manage my time, and work well under intense pressure. I am seeking a position in the same capacity where I can continue to utilize my skills and contribute to the success of the team.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Motorcycle Safety Representative
U.S. Marine Corps
Oceanside
09.2022 - 01.2024
- Created all motorcycle classes for all of Marine Corps Base Camp Pendleton by using a Marine Corps website.
- Educated Marines on rules and regulations regarding motorcycle operation by active duty military members.
- Helped as a range aid for California's Total Control classes, assisting with course setup, and ensuring motorcycles are up to safety standards.
- Created class data sheets in Excel for student no-show rates for all motorcycle classes.
- Collaborated and sought program feedback from Motorcycle Mentors by utilizing Microsoft Teams.
- Followed safety protocols to ensure the safety of both the motorcycle and the rider.
- Signed up all students into classes utilizing Excel and Outlook.
- Trained and coached new customer service representatives on best practices and customer service standards.
- Analyzed customer feedback surveys to identify trends and improve customer experience.
- Maintained a high level of program knowledge to accurately answer customer inquiries and provide recommendations for training.
- Created a new database for class rosters to improve overall performance and effectiveness.
LAV Crewman
U.S. Marine Corps
Oceanside
02.2020 - 09.2022
- Operated and drove a Light Armored Vehicle (LAV-25).
- Managed inventory of military gear and equipment valued at over $10M.
- Reported to supervisors daily, informing them of any issues or concerns and other information to ensure that the mission was always completed successfully.
- Maintained vehicle maintenance log books for vehicle maintenance accuracy.
- Provided infantry reconnaissance for various other units.
- Performed well under high pressure and effective in individual and group situations.
- Performed cross-training for Marines assigned to the weapons squad, maximizing their effectiveness and adaptability in complex scenarios and formations.
Lead Wok Cook
P.F. Changs
St. Peters
04.2019 - 12.2019
- Ensured that recipes were followed accurately and consistently.
- Performed kitchen maintenance tasks, such as cleaning and organizing equipment.
- Prepared high-quality meals in a timely manner, resulting in increased customer satisfaction.
- Established and maintained an organized and efficient kitchen workflow, increasing overall productivity.
Lead Front of House/ Cook
Panda Express
St. Peters
05.2016 - 08.2019
- Worked in a fast-paced restaurant environment, providing excellent customer service and ensuring customer satisfaction.
- Prepared and cooked food according to established recipes and food safety standards.
- Collaborated with team members to ensure smooth operations and efficient service.
- Demonstrated effective time management skills to prioritize tasks and meet deadlines.
- Proficiently operated cash registers and handled money.
Education
Currently Attending - General Studies
Palomar College
San Marcos, CA 03.2022 - 03.2026
High School Diploma -
Francis Howell Central
St. Peters, MOSkills
- Ability to Multitask
- Effective Time Management
- Ability to Work in a Team
- Communication
- Adaptability
- Customer Service
- Time Management
- Critical Thinking
- Food Safety Standards
- Team Collaboration
- Microsoft Office
- Sharepoint
- Mac
- Microsoft Windows
Certification
- Infantryman, 2020
- Light Armored Reconnaissance, 2020
- Combat Life-Saver (CLS), 2021
- Leading Marines, 2021
- Sexual Harassment/Assault Response and Prevention, 2020
- Math for Marines, 2022
- Gas Chamber Qualification, 2022
Languages
- Spanish
- English, Native speaker
- Spanish, Working knowledge
Clearance Level
Secret Clearance
Notable Awards
- National Defense Service Medal
- Marine Corps Good Conduct Medal
- Global War on Terrorism Service Medal
Timeline
Motorcycle Safety Representative
U.S. Marine Corps
09.2022 - 01.2024
Currently Attending - General Studies
Palomar College
03.2022 - 03.2026
LAV Crewman
U.S. Marine Corps
02.2020 - 09.2022
Lead Wok Cook
P.F. Changs
04.2019 - 12.2019
Lead Front of House/ Cook
Panda Express
05.2016 - 08.2019
High School Diploma -
Francis Howell Central