Andrew Jolley
Virginia Beach,VA
Summary
Seeking a position that will enable the use of skills and experience. Enthusiastic Processing Technician eager to contribute to team success through hard work, team work, attention to detail, and excellence towards production targets and goals. A clear understanding of processing, packaging, and preservation of tissue according to standard operating procedures and training in grafts. Motivated to learn, grow, and excel in the tissue banking industry.
Knowledgeable Processing Technician with proven track record in optimizing production workflows. Known for effectively maintaining equipment and ensuring seamless operations. Demonstrated proficiency in troubleshooting and quality control.
As processing professional, prepared to contribute expertise in operational efficiency and equipment maintenance. Recognized for strong focus on team collaboration and seamless adaptation to changing needs. Consistently reliable with keen eye for detail and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
MS Processing Technician
LifeNet Health
03.2016 - Current
- Thoroughly reviews work orders or the processing instructions before initiating production. Works with production supervisors to adjust plans as needed.
- Performs all aspects of processing tissue (debridement, dissection, cutting, cleaning and disinfection, sizing, assessing) according to current procedures and protocols.
- Performs all aspects of packaging and preservation of tissue products (confirmation of sizing, quality, packaging materials, cryopreservation, etc.).
- Perform all aspects of solution and reagent preparation as required by the processing department.
- Accurately and thoroughly documents all processes and functions performed.
- Performs post-processing decontamination of equipment and processing room.
- Performs accurate and timely post-production and/or post packaging documentation reviews.
- Acts preceptor and mentor to new technicians as needed.
- Assists the supervisory team in production enhancement and improvement initiatives.
- Complies with LifeNet Health's Quality Systems Program.
- Maintain the highest level of aseptic technique.
- Maintain a high level of personal hygiene applicable to a cleanroom environment.
- Participates in departmental meetings and general staff meetings.
- Participates in research activities and product/process development projects as directed.
- Participates in corporate workgroups and committees.
- Performs any other duties as may be deemed appropriate
- Kept operations in compliance with company, safety, and legal requirements.
Production Supervisor
LifeNet Health
11.2021 - 09.2024
- Addressed challenges promptly to uphold productivity targets.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
Mechanic/Express Technician
Pep Boys Auto Parts
10.2010 - 10.2015
- Duties include but are not limited to diagnosis, repair, and replacement of general automotive parts and accessories.
- Direct interaction with customers and deliver superior service by educating customers on problems and proposed solutions for their vehicles.
- Conduct a wide variety of diagnoses and repairs; including but not limited to brakes, installing tires, state safety, and emissions testing, fluid changes, steering and suspension, maintenance services, starting and charging.
- Responded to customer inquiries with patience and positivity to establish anexcellent first impression.
- Worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately.
Package Handler
FED EX GROUND
03.2010 - 03.2011
- Responsible for loading packages onto anappropriate trailer by scanning, lifting, carrying, pushing, and pulling packages up to 100 pounds in weight at the customer's site.
- Read labels, verify numbers, memorization and carrying out instructions and working rapidly for long periods of time.
- Labeled packages according to instructions provided on work orders.
- Used hand-held scanners and physical logs to accurately track item movements.
- Sorted items according to its destination.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Assembled, sealed and loaded packages into correct trucks.
- Attached identifying tags to containers to mark with identifying shipping information.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Jewelry Sales Representative
Harris Jewelry
02.2009 - 11.2009
- Responsible for engaging customers in conversation to understand their needs and objections; presenting merchandise and detailed information on features and benefits; offering extended service plans and financing options; working with the entire sales team to provide a superior experience to all of the valued customers and meeting individual and team sales goals.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Mentored new sales associates on store return policies and customer service techniques.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Wireless Sales Representative
Mobile Life Wireless
02.2008 - 09.2008
- Sells all products and services offered by the Company.
- Meet all sales objectives.
- Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders.
- Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features.
- Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
- Handle service inquiries from customers.
- Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Tracked and recorded department inventory products, including high-priced merchandise.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Stocker/ Courtesy Clerk
Costco Wholesale Store
10.2006 - 02.2007
- Stocks and straightens merchandise for sale in the warehouse.
- Constructs, assembles, and modifies display models.
- Clears and cleans aisles of empty pallets and debris.
- Ensures merchandise is marked with a merchandise number and has appropriate signs.
- Provides prompt and courteous customer service to members, employees, and suppliers.
- Follows proper safety procedures and standards.
- Follows merchandising standards and practices.
- Communicates with supervisors and managers to determine merchandising plan and priorities.
- Assists in other departments of the warehouse as necessary.
- Provides prompt and courteous customer service to members, employees, and suppliers.
- Helps members to load large items into their cart, directs members to merchandise, and relates merchandise status knowledge.
Education
High School Diploma -
Granby High School
Norfolk, VASkills
- SME for Graft Link, Quad Link, Graft link triple strand, and VG1B
- Quality assurance maintenance
- Ability to perform evaluations
- Problem resolution
- Effective Multitasking
- Teamwork and contribution
- Coaching and mentoring
- Strong work ethic
- Over 3 years of training other technicians on secondary grafts
- Team Building
- Documentation Review
- Production Enhancement
- Improvement Initiatives
- Standard Operating Procedures
- Procedures And Protocols
- Process Improvements
- Sterilization techniques
- Good manufacturing practices
- Chemical handling
- Precision measurement
- Production scheduling
- Production monitoring
- Continuous improvement
- Team Training
Accomplishments
- Supervised team of 35-40 staff members.
- Achieved a 15% increase on Donor output through 2023-2024 collaboratively helping Process improvement Managers maximize potential opportunities.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Production Supervisor
LifeNet Health
11.2021 - 09.2024
MS Processing Technician
LifeNet Health
03.2016 - Current
Mechanic/Express Technician
Pep Boys Auto Parts
10.2010 - 10.2015
Package Handler
FED EX GROUND
03.2010 - 03.2011
Jewelry Sales Representative
Harris Jewelry
02.2009 - 11.2009
Wireless Sales Representative
Mobile Life Wireless
02.2008 - 09.2008
Stocker/ Courtesy Clerk
Costco Wholesale Store
10.2006 - 02.2007
High School Diploma -
Granby High School