Andrew Jones
Lake Stevens,WA
Summary
Accomplished and dedicated Food and Beverage Manager with 15 years experience in private clubs executing successful operation strategies. Recognized as an effective leader with strong strategic planning, communication, and staff management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Director of Food & Beverage
Sand Point Country Club
03.2019 - 08.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Worked with qualified Chef to diversify menu with new offerings.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Dining Services Manager/Assistant Food & Beverage Director
Sand Point Country Club
03.2018 - 03.2019
- Implemented training program for front of house staff to elevate member experience.
- Train incoming staff regarding operating procedures and culture.
- Deliver quality service by providing a warm and welcoming environment.
- Demonstrate genuine hospitality while greeting and establishing rapport with members.
- Handle member complaints with poise and grace, immediately resolving issues quickly and efficiently.
- Handle diverse range of customer service, operational and administrative requirements daily.
- Improved employee moral by cultivating positive work environment for all team members.
- Motivate and discipline employees according to established requirements.
- Communicate clear expectations and goals to each team member.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
Clubhouse Manager
The Plateau Club
12.2016 - 02.2018
- Manage 40-person team consisting of back house staff and front of house staff.
- Manage all areas of Food and Beverage including poolside outlet and on course accommodations.
- Organize, plan, and execute member and corporate golf tournaments.
- Manage all catering events from inquiry to execution of event.
- Maintain appropriate par levels and recording accurate inventory.
- Creative a positive atmosphere in order to provide each member an exceptional experience.
- Created a training manual in order to elevate service and improve member experience.
- Conducted timely performance evaluations for food and beverage team members.
- Created a social committee with current members in order to obtain feedback and implement new positive changes.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Polaris & Cosmos Manager
The Bellevue Club
09.2015 - 09.2016
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Banquet Manager
The Bellevue Club
01.2010 - 09.2015
- Responsible for ordering department items, including beverages, equipment and supplies.
- Coordinated with third party vendors for setup and breakdown.
- Responsible for training staff on all audio visual equipment including, wireless speaker phones, LCD projectors, 10 channel mixer,wireless handheld microphones, wireless lavaliere microphones, set up, breakdown, and troubleshooting.
- Clearly and promptly communicated pertinent information to staff, regarding event and any last minute banquet event order changes.
- Providing clear and efficient communication between client, kitchen staff, and wait staff in order to execute event or meeting.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Interacted positively with customers while promoting hotel facilities and services.
Banquet Captain
The Bellevue Club
09.2006 - 09.2007
- Assisted with banquet setup and service.
- Consistently provided professional, friendly and engaging service.
- Set dining tables according to type of event and service standards.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Supervised staff and delegated tasks in order to execute event.
- Coordinate pre-shift meetings regarding scheduled event and changes to banquet event order.
- Responsible for finalizing daily reports and Micros report.
- Coordinate with third party vendors regarding timing of event stated on banquet event order.
Banquet Server
The Bellevue Club
2006 - 2007
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Resolved guest complaints quickly and efficiently.
- Set rooms and tables according to banquet event order.
Education
Serve Safe Manager Certified
Expires 2025MAST Permit
Expires 2028Food Handlers Permit
Expires 2025CPR/First Aid Certified
Expires 2025Skills
- Inventory control and record keeping
- Staff scheduling
- Private Club
- Point of Sale (POS) system operation
- Passion for member satisfaction
- Strong work ethic
- Stable work history
- Efficiently resolve problems
- Upscale Dining
- Staff training/development
- Exceptional interpersonal communication
- Effective Customer Service
Timeline
Director of Food & Beverage
Sand Point Country Club
03.2019 - 08.2023
Dining Services Manager/Assistant Food & Beverage Director
Sand Point Country Club
03.2018 - 03.2019
Clubhouse Manager
The Plateau Club
12.2016 - 02.2018
Polaris & Cosmos Manager
The Bellevue Club
09.2015 - 09.2016
Banquet Manager
The Bellevue Club
01.2010 - 09.2015
Banquet Captain
The Bellevue Club
09.2006 - 09.2007
Banquet Server
The Bellevue Club
2006 - 2007
Serve Safe Manager Certified
MAST Permit
Food Handlers Permit
CPR/First Aid Certified
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