Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Jones

Brilion,WI

Summary

Accomplished Installations Project Manager with a proven track record at Fosber, enhancing project execution and customer satisfaction through expert scheduling proficiency and exceptional teamwork. Achieved significant improvements in efficiency and safety standards, demonstrating strong problem-solving abilities and mechanical aptitude. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Overview

15
15
years of professional experience

Work History

Installations Project Manager / Project Closer

Fosber
11.2022 - Current
  • Delivered projects on time and within budget by closely monitoring progress and adjusting plans as needed.
  • Used hand tools, power drills, multi-meters and watt meters.
  • Utilized [Software] to maintain and update customer information, repair logs and inventory.
  • Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
  • Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
  • Maintained high levels of safety during installations through rigorous adherence to company policies, industry best practices, and regulatory requirements.
  • Managed subcontractors, ensuring adherence to safety regulations and quality standards throughout the installation process.
  • Built a reputation for excellence in project execution through consistent achievement of key performance indicators such as on-time completion rates, budget adherence, and client satisfaction scores.
  • Optimized resource utilization by accurately forecasting labor requirements based on historical data and current workload projections.
  • Improved team productivity by implementing effective training programs for installation technicians and providing ongoing mentorship.
  • Increased customer satisfaction by maintaining open lines of communication and addressing concerns promptly.
  • Reduced downtime during installations through proactive scheduling and resource allocation.
  • Fostered a culture of continuous improvement within the installation team by encouraging open dialogue about challenges, successes and opportunities for growth.
  • Mitigated risks associated with complex installations by conducting regular reviews of project plans and making adjustments as necessary to address potential issues before they impacted project outcomes.
  • Maximized profitability by identifying opportunities for cost savings without compromising quality or customer satisfaction.
  • Established lasting relationships with clients through proactive engagement, transparent communication and dedication to delivering exceptional results in every installation project.
  • Directed teams in installation, testing, start-up and system commissioning tasks.
  • Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.

Field Service Technician

Fosber
Carol Stream, IL
12.2022 - 11.2023
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.

Onsite Support Technician

Fosber
Carol Stream, IL
11.2019 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Shift Supervisor

WestRock
06.2017 - 11.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Troubleshot equipment to reduce service calls and downtime.

Maintenance Technician

West Rock
10.2009 - 06.2017
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Installed new locks, door handles, and door closers.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Developed and implemented strategies to improve maintenance processes.
  • Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
  • Assisted management in developing long-term plans for equipment upgrades and replacements.
  • Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Revamped workshop organization, leading to more efficient workflow and easier access to tools.
  • Improved machine efficiency, conducting regular diagnostics and repairs.
  • Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
  • Improved reliability of electrical systems by conducting thorough inspections and updates.
  • Enhanced team skills through development and delivery of comprehensive training program on new technologies.
  • Streamlined communication with other departments, ensuring maintenance issues were addressed in timely manner.
  • Optimized production line performance, troubleshooting and fixing issues promptly.
  • Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
  • Enhanced safety standards by leading weekly safety training sessions for maintenance team.
  • Replaced worn or broken parts on machines and equipment.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Rewired and replaced faulty electrical components in equipment.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Executed tasks within time and budget constraints.
  • Detected and repaired machinery faults using electrical and manual testing methods.

Education

High School Diploma -

Lake Park Highschool
Roselle, IL
10.2009

Skills

  • Health and safety
  • Project Closeout
  • Documentation Control
  • Technical knowledge
  • Subcontractor Management
  • Scheduling proficiency
  • Design review
  • Industry Networking
  • Meeting facilitation
  • Scope Definition
  • Milestone Tracking
  • Customer Service
  • Construction
  • Workload prioritization
  • Safety standards
  • Blueprint Reading
  • Task Delegation
  • Equipment Installation
  • Electrical knowledge
  • Mechanical Aptitude
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Reliability

Timeline

Field Service Technician

Fosber
12.2022 - 11.2023

Installations Project Manager / Project Closer

Fosber
11.2022 - Current

Onsite Support Technician

Fosber
11.2019 - 12.2022

Shift Supervisor

WestRock
06.2017 - 11.2019

Maintenance Technician

West Rock
10.2009 - 06.2017

High School Diploma -

Lake Park Highschool

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