Andrew Jones
El Dorado,AR
Summary
Proven leader in guest services, adept at conflict management and team training, significantly enhanced customer satisfaction at Troon Golf. Expert in customer relationship management, leveraging teamwork and leadership to exceed service standards. Skilled in staff training, ensuring comprehensive understanding of products and services, fostering a results-driven team environment.
Overview
3
3
years of professional experience
Work History
Guest Services Supervisor
Troon Golf
04.2021 - Current
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Maintained up-to-date knowledge of products and services offered.
Education
High School Diploma -
El Dorado High School
El Dorado, AR06.2020
No Degree - Automotive Service Technology
South Arkansas Community College
El Dorado, AR05.2020
Skills
- Customer service standards
- Greeting customers
- Conflict Management
- Customer Relationship Management
- Team Training
- Teamwork and Leadership
- Customer Service
- Guest Services
- Staff Training
Timeline
Guest Services Supervisor
Troon Golf
04.2021 - Current
High School Diploma -
El Dorado High School
No Degree - Automotive Service Technology
South Arkansas Community College
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