Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Jones

Indianapolis,IN

Summary

Experienced and driven hospitality professional with a proven track record of leadership, Team development, and full spectrum restaurant operations. Skilled in managing large teams, creating schedules, training staff in upselling and service, and handling high pressure situations with a calm, solution focused approach. Versatile across front and back of house, with hands on experience in hosting, cooking, serving, event serving, and bartending. Known for building strong guest relationships, cultivating regulars, and contributing to the launch and success of new venues and bar concepts. Passionate about creating memorable experiences and leading teams that deliver consistent, high quality service.

Overview

13
13
years of professional experience

Work History

FOH Manager

Back 9 Golf & Entertainment
05.2021 - Current
  • Played a key role in the development of front of house systems, service workflows, hiring protocols, training programs.
  • Supervise and schedule a team of 40+ front-of-house employees, ensuring efficient shift coverage and smooth daily operations.
  • Train, coach, and mentor new and existing staff on company standards, customer service techniques, and upselling strategies to drive higher check averages and guest satisfaction.
  • Foster a collaborative and supportive team culture through ongoing communication, team building initiatives, and recognition programs.
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints and concerns with professionalism and empathy, turning negative experiences into positive resolutions and retaining customer loyalty.
  • Adapt quickly to unexpected challenges, such as staff shortages or high volume surges, by reallocating resources and maintaining operational efficiency under pressure.
  • Track individual and team performance metrics to provide feedback, set goals, and improve productivity and guest service.
  • Collaborated with ownership and senior leadership on venue promotions, including the Cocktail of the Month campaign and themed golf competitions.
  • Regularly supported all areas of the business- bar, host stand, events, and support team. Demonstrating a comprehensive understanding of all front of house operations and ensuring smooth service during high volume periods and staff shortages.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Performed cash handling activities and secured nightly bank deposits.

Server/Head Bartender

Wolfies Bar And Grill/Broken Barrell
03.2016 - 07.2020
  • Began as a server at Wolfies and was quickly trained as bartender within 2 years I was their head bartender due to strong performance, leadership, and guest regulars.
  • Played a central role in the launch of The Broken Barrel, a specialty bourbon bar expansion of Wolfies, contributing to concept development, bar setup, new cocktails, and training of new bar staff.
  • Maintained in depth product knowledge of bourbon and whisky offerings to educate guests and elevate the drinking experience.
  • Gained a loyal following of regulars through genuine connections, attentive service, and a consistent high quality guest experience becoming a key driver of bar culture and repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host, Chef, Server

Ruby Tuesday
01.2012 - 03.2016
  • Began in a front of house role as a host, mastering guest greetings, waitlist management, and seating flow to support efficient restaurant operations.
  • Transitioned to the back of house team as a line cook, preparing menu items to spec while maintaining food safety standards and kitchen cleanliness suring high volume shifts.
  • My manager said with my personality and multitasking skills needed someone like me as a server so I was trained and moved into a server position providing full service dining experiences.
  • Gained insight into both front and back of house operations, becoming a flexible team player able to step in where needed to ensure smooth service.
  • Built a strong foundation in guest service, kitchen prep, and teamwork that helped shape future roles in the hospitality industry.

Education

No Degree - Business Management

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2012

High School Diploma -

Hamilton Southeastern
Fishers, IN
05-2009

Skills

  • Toast, Aloha POS Training
  • Scheduling staff
  • Marketing support
  • Promotions management
  • Training, mentoring, team building
  • Critical thinking
  • Problem-solving abilities
  • Recruitment and hiring
  • Staff management, motivation
  • Self motivation
  • Calm and pleasant demeanor
  • Adaptability and flexibility
  • Effective communication

Timeline

FOH Manager

Back 9 Golf & Entertainment
05.2021 - Current

Server/Head Bartender

Wolfies Bar And Grill/Broken Barrell
03.2016 - 07.2020

Host, Chef, Server

Ruby Tuesday
01.2012 - 03.2016

No Degree - Business Management

Ivy Tech Community College of Indiana

High School Diploma -

Hamilton Southeastern

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