Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Jones

Cramerton,NC

Summary

Accomplished Training Manager with a successful background at Paradise Sweeping Service, dedicated to boosting employee productivity through tailored training solutions. Strong skills in strategic planning and communication, adept at identifying training needs and encouraging a culture of continuous improvement. Key results include heightened morale and engagement among team members.

Overview

29
29
years of professional experience

Work History

Training Manager

Paradise Sweeping Service
Salisbury, NC
11.2024 - Current
  • Implemented comprehensive training programs that significantly increased employee productivity and morale.
  • Alternated training methods to enhance instruction and maximize learning opportunities.
  • Evaluated training outcomes to assess quality and maintain program coherence.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Conducted orientation sessions and organized on-the-job training for new hires.

Day Porter

King Enterprise
Charlotte, NC
12.2022 - 12.2024
  • Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
  • Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
  • Upheld exceptional appearance standards for public spaces, elevating visitors'' first impressions of the premises.
  • Maintained building exteriors for professional, clean presentation standards.

Barber/Hairstylist

FBOP
Williamsburg, MA
03.2004 - 09.2022
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
  • Styled hair according to customer preferences.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
  • Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Worked with relaxers and other chemicals to change texture of clients hair.

Manager

Jiffy Lube Oil Change Center
Charlotte, NC
05.1998 - 09.2003
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Enhanced product quality by instituting
  • rigorous quality control procedures, resulting in fewer customer complaints.
  • Established team priorities, maintained schedules and monitored performance.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Janitorial Supervisor

Houston Janitorial
Charlotte, NC
06.1996 - 01.2003
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
  • Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
  • Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times.

Education

CPCC
Charlotte, NC

Skills

  • Workforce training programs
  • Communication proficiency
  • Strategic planning
  • Outstanding communicator
  • Adaptability in learning
  • Customer support expertise
  • Training requirements analysis

Timeline

Training Manager

Paradise Sweeping Service
11.2024 - Current

Day Porter

King Enterprise
12.2022 - 12.2024

Barber/Hairstylist

FBOP
03.2004 - 09.2022

Manager

Jiffy Lube Oil Change Center
05.1998 - 09.2003

Janitorial Supervisor

Houston Janitorial
06.1996 - 01.2003

CPCC
Andrew Jones