Andrew Karaganis

Results-oriented manager with substantiated successes in operations management, human resources, training, and facilities management. Determined, proactive solution provider. Strong service orientation is enhanced by exceptional analytical and research skills as well as the ability to effectively handle operational challenges. Natural leader whose results reflect a high level of motivation and bottom line focus. Skilled at organizing and directing efficient, cost effective operations and building productive teams. An accomplished professional with expertise in purchasing, inventory control, information technology, and customer service. Adept at dealing with senior decision makers as well as all levels of operations and administrative staff. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• CompTIA A+
• Network+
• Security+
• CompTIA Advanced Security Practitioner
• Healthcare IT
• Cloud Essentials
• Cloud+
• Microsoft Certified Technical Specialist
• Microsoft Certified IT Professional
• Microsoft Certified Trainer
• Instructor of the Year 2011
• Top 25 Technical Instructor award for 2014

• Planned and directed the expansion of existing facilities; selected and negotiated with contractors and suppliers for the building project; researched and purchased a new digital phone system; established installation timelines and supervised implementation; coordinated the move of all equipment and materials into the new facilities with no negative impact on continuing business; project was completed one month ahead of schedule and $35,000 under budget, resulting in the ability to double the number of phone calls handled per hour and increasing classroom space by 25%.
• Managed recruitment and placement of instructional personnel for a fast paced training organization; evaluated and hired numerous employees with appropriate skills; created an highly qualified instructional staff who conducted classes that consistently received exceptional customer satisfaction ratings; maintained an employee turnover ratio well below company average.
• San Antonio catering manager for a fast food Mexican restaurant, with full store responsibility; Served 1200 people at Susan G Komen Race for the Cure for two years; Prepared off menu items for in-house meetings of the executive staff.
• Prepare slides for class; Instruct students in the use, repair, and networking of computers; Prepare students to take and pass certification exams with a high success rate.