ANDREW KATA
Orlando,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
10
10
years of professional experience
Work History
Senior Customer Success Manager
Elevate K-12
05.2022 - Current
- Facilitate the planning and implementation stages of the Elevate K-12 program, as well as build and maintain relationships with school and district leaders
- Work closely with school leaders to plan and Implement the Elevate K-12 program remotely and within their buildings
- Coordinate with project team to structure the program, ensuring successful implementation and outcome
- Train and manage team members to effectively oversee the Elevate K-12 program during each session
- Provide coaching support for Education Program Managers and classroom coaches by giving timely feedback to set expectations
- Ensure each team has the appropriate tools and resources available to be successful in their role
- Provide exceptional client service to school points of contact to develop and maintain client relationships
- Effectively manage and lead your team to maximize the impact of Elevate K-12 in assigned region
- Conduct live classroom simulations in schools to ops check equipment and network limitations prior to the start of each program.
Merchandise Coordinator
Walt Disney World
05.2016 - 05.2022
- Performs general clerical tasks, manages process and paperwork flow
- Exhibit proficiency in all systems and processes related to merchandising from SKU set-up through sample processing to purchase order management
- Communicate and follow up with internal and external partners and coordinate the flow of correspondence and information
- Have experience training or mentoring in related field
- Manage the operations and technical functions of merchandising as it pertains to the execution of product for retail sales at Disney Theme Park Merchandise to maximize productivity and efficiencies.
ESL Teacher
Bridge TESL
06.2014 - 05.2016
- Lived in 4 different countries to teach English working at the elementary, secondary and post-secondary levels or as adult education instructor providing English instruction to classes or individual students
- Develop a curriculum that takes an overall approach to English study, focus on a specific aspect of language use, such as life skills, literacy, or vocational and workplace English
- Teaching basic English skills, such as listening, reading, writing and speaking
- Knowledgeable of students' culture and recognize differences that may affect a student's ability to acclimate to a English-speaking environment.
Education
BA Strategic Communications -
Liberty University Online
05.2021
BA Teaching English as Second Language -
Liberty University Online
05.2014
AA Social Sciences -
Tidewater Community College
05.2013
Skills
- Understanding of large business dealings
- Business Management skills
- Positive attitude with the ability to be responsive to feedback
- Exceptional communication skills
- Retail, product development, or related experience
- Marketing Professional
- Strong customer service skills
- Flexible, reliable and dependable hard worker
- Professional appearance, attitude and demeanor
- Proficient knowledge of PC and Microsoft Office Suite 2007, 2010
- Motivated self-starter with a strong desire to learn
- Excellent ability to adapt to difficult situations
- Detail oriented
- Public Speaking
- Curriculum Development
- Capable problem solver
- Strategic Planning
Additional Information
Create and modify the full implementation model for Elevate K-12., Monitor and service 20+ School districts, and 60+ schools across America with Elevate K12 product., Opened two major park land experiences in Disney's Hollywood Studios including Toy Story Land, and Star Wars Galaxies Edge., Created programs for training and developmental leadership., Led merchandise planning for Animation Courtyard and managed a team of over 300 cast members.
References
- ROBERT SALINAS, Professional, 407-701-7484
- SHELBY MCDONELL, Professional, 305-761-5618
- KYLIE LEONARD, Professional, 815-579-0713
- LISA FAIRCHILD, Personal, 607-243-5131
Timeline
Senior Customer Success Manager
Elevate K-12
05.2022 - Current
Merchandise Coordinator
Walt Disney World
05.2016 - 05.2022
ESL Teacher
Bridge TESL
06.2014 - 05.2016
BA Strategic Communications -
Liberty University Online
BA Teaching English as Second Language -
Liberty University Online
AA Social Sciences -
Tidewater Community College