Andrew Kelley
The Woodlands,TX
Overview
14
14
years of professional experience
Work History
3rd Party Amazon Seller
Self Employed
The Woodlands, Texas
09.2021 - Current
- Responded to customers' complaints regarding service and product quality to solve issues.
- Packed, labeled and shipped products to customers, providing accurate delivery timelines.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Photographed and posted product listings online to accurately describe product's benefits and advantages.
- Kept up-to-date track of inventory levels and financial data with the amazon seller portal.
Operations Manager
The Kitchen In The Woodlands
The Woodlands, Texas
10.2015 - 09.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Restaurant Manager
Pure Healthy Eatery
The Woodlands, Texas
11.2013 - 09.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Barback, Bartender, Busser, Waiter, Food Runner
Julio's Mexican Grill
Magnolia, Texas
12.2013 - 08.2015
- Monitored dining room inventory and replenished as necessary.
- Learned how to make wide variety of mixed drinks.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted customers with carry-out service.
- Assisted wait staff with timely food delivery and guest requests.
Factory Floor Worker
Huwlett-Packard
Tomball, Texas
03.2011 - 11.2012
- Assembled products for distribution in fast-paced environment and met or exceeded daily production goals.
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Moved materials to designated staging areas.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
Cashier
Kroger
The Woodlands, Texas
02.2008 - 06.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
High School Diploma -
The Woodlands High School
The Woodlands05.2010
Skills
- Scheduling and Coordinating
- Culture Improvements
- Time Management
- Employee Coaching and Motivation
- Problem Resolution
- Security Protocols
- Maintaining Clean Work Areas
Timeline
3rd Party Amazon Seller
Self Employed
09.2021 - Current
Operations Manager
The Kitchen In The Woodlands
10.2015 - 09.2021
Barback, Bartender, Busser, Waiter, Food Runner
Julio's Mexican Grill
12.2013 - 08.2015
Restaurant Manager
Pure Healthy Eatery
11.2013 - 09.2015
Factory Floor Worker
Huwlett-Packard
03.2011 - 11.2012
Cashier
Kroger
02.2008 - 06.2010
High School Diploma -
The Woodlands High School
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