Andrew Kelley
Lafayette,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Business Development Representative
CSG Services
03.2019 - 05.2019
- Duties included handling a high volume of calls (primarily outbound) in an inside sales environment with a focus on unified communications
- Data is entered using Microsoft Dynamics CRM
- Also make use of other Microsoft products such as SharePoint and Office 365.
Customer Service Guest Executive & Customer Service Guest Specialist
Booking.com
05.2018 - 10.2018
- Duties included handling a high volume of phone and email communication, dealing with complaints and applicable payouts, all other reservation related details
Network Operations Tech
Smartlink Staffing. T-Mobile
04.2016 - 04.2016
- Worked in the National Operations Center and took calls from field techs to log them in and out when repairing cell towers
- Worked in a call center environment and used a ticketing/alarm system.
Customer service representative
Ranstad Staffing. Electronic Transaction Consultants Corporation.
10.2015 - 01.2016
- Work in a call center taking inbound calls from customers for Good To Go/WADOT
- Handle customer accounts, take payments, and handle other types of inquiries
- Use VOIP dialer for calls.
Engagement Specialist
Parker Staffing. Healthways
09.2015 - 10.2015
- Worked in a call center and focused on obtaining enrollments for medical insurance programs that had been created by insurance providers and employers
- Also provide customer service for members
- Make outbound and receive inbound phone calls on a dialer system.
Channel Sales Representative 1 & 2
CSG Services
05.2014 - 07.2015
- Duties included working in the operations center for sales related projects for Dell and Microsoft; including outbound (65+ calls per day) and inbound calls and emails to community partners to attend sales presentation meetings for demonstrating new technology products, and entering data into a CRM
State and Local Tax Group
02.2013 - 09.2013
- Duties included making a high volume of outbound calls to businesses that pay sales and use tax to set up a meeting with our regional tax experts to preform and review and possibly save them money
- I would typically make 100-150 calls a day
- After a few months with the company, I moved to their outside campaigns that called for other companies that had signed on.
Patient Relations
New Day Plastic Surgery
06.2012 - 02.2013
- Worked in an inbound call center as a Patient Relations specialist
- Scheduled consultations and handled other transactions both online and on the phone, with existing and potential patients, and provided general procedure and other business information to patients and prospects
- Practice has moved to Plano, TX
- 6101 Chapel Hill Blvd # 201
- Plano, TX
- 75093
Education
People and Business Leadership Certificate Program -
Bellevue University
12.2022
HS Diploma -
West Valley High School
05.2009
Skills
- Communication
- Time management
- Teamwork
- Empathy
- Comfortable with a high volume of outbound/inbound calls
- Relationship Building
- Product Knowledge
- CRM Software
Employment Goal
As a person with disabilities, it is my goal to utilize my customer service skills and passion for helping others for a customer-centric organization that can use a self-motivated professional with a desire to gain further experience and secure long-term employment.
Volunteer Experience
- Children’s Hospital, 01/01/10, 06/01/10, Entertained patients to distract them from their hardships and relieve their parents. Helped clean and organize the playroom., Seattle, WA, 98105
- Mercer Is. Thrift Shop, 11/01/15, 10/01/16, Testing and pricing electronics and arranging them neatly on the sales floor for customers to purchase, in addition to providing great customer service and assisting customers with their various needs., Mercer Is, WA, 98040
Timeline
Business Development Representative
CSG Services
03.2019 - 05.2019
Customer Service Guest Executive & Customer Service Guest Specialist
Booking.com
05.2018 - 10.2018
Network Operations Tech
Smartlink Staffing. T-Mobile
04.2016 - 04.2016
Customer service representative
Ranstad Staffing. Electronic Transaction Consultants Corporation.
10.2015 - 01.2016
Engagement Specialist
Parker Staffing. Healthways
09.2015 - 10.2015
Channel Sales Representative 1 & 2
CSG Services
05.2014 - 07.2015
State and Local Tax Group
02.2013 - 09.2013
Patient Relations
New Day Plastic Surgery
06.2012 - 02.2013
People and Business Leadership Certificate Program -
Bellevue University
HS Diploma -
West Valley High School
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