Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andrew Kelschenbach

Andrew Kelschenbach

Buffalo,NY

Summary

Accomplished Chief Officer equipped with natural leadership talents and proven business acumen. Specializes in effectively running and continuously optimizing business operations. Proven talents in building strategic partnerships with stakeholders and driving necessary change.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

CEO

Armin O'Conner & Boch
Buffalo, NY
02.2015 - Current
  • Coach and guide senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
  • Maintain effective staff and resource utilization rates to balance financial and operational obligations.
  • Lead operational oversight and budgetary supervision.
  • Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Build productive relationships with industry partners and competitors to support strategic business objectives.
  • Develop and implement strategic updates to collection operations to solve issues affecting efficiency, profitability and production.

Office Manager

Curtwright & Klein LLC
Buffalo, NY
01.2012 - 07.2015
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
  • Identified needs and provided training to clarify expectations of collections agents.
  • Prepared and delivered performance reviews of 25 collections agents to support continuous improvement of department.

COO

Nationwide Arbitration Services LLC
Hamburg, NY
06.2010 - 07.2012
  • Facilitated over $1,000,000.00 in annual business for 2 years.
  • Coordinated and implemented effective training for over 12 collection professionals to improve collection processes.
  • Improved performance management system and introduced incentive program to develop future leaders.
  • Acquired HR outsourcing group and grew revenues.

Licensed Insurance Agent

Primerica
Amherst, NY
  • Exceeded corporate quotas for monthly policy sales.
  • Provided coverage option information to assist clients in protecting assets.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Calculated quotes and educated potential clients on insurance options.

Collections Specialist

Law Offices Of Cawley & Bergmann
Williamsville, NY
11.2008 - 05.2010
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services and collection strategies.
  • Managed legal invoice processing for litigation by foreclosure attorneys.
  • Achieved monthly goals of $80,000.00 through effective use of skip tracing and negotiation skills.
  • Counseled debtors on payment options and arranged installment agreements.
  • Created documents for court such as affidavits, modifications and forbearance agreements.

Collections Specialist

Bronson & Migliaccio LLP
Williamsville, NY
05.2006 - 11.2008
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Created documents for court such as affidavits, modifications and forbearance agreements.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Licensed Life Insurance Agent

Mutual Of Omaha Insurance Company
Buffalo, NY
05.2006 - 11.2008
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Met with customers to provide information about available products and policies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Waiter

TGI Fridays
Buffalo, NY
02.2001 - 06.2002
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Sales Associate

Delta Sonic
Buffalo, NY
09.1997 - 10.1999
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Realtors License -

Cusack Center For Professional Development
Williamsville, NY
10.2015

BBA - Business Administration

University At Buffalo
Buffalo, NY
09.1998 - 05.2002

High School Diploma -

South Park High School
Buffalo, NY
05.1998

Skills

  • Financial Management
  • Strategic Planning and Execution
  • Executive Leadership
  • Regulatory Compliance
  • Employee Motivation and Performance
  • Leadership and People Development
  • Effective Communicator and Public Speaker
  • Integrity and Transparency

Timeline

CEO

Armin O'Conner & Boch
02.2015 - Current

Office Manager

Curtwright & Klein LLC
01.2012 - 07.2015

COO

Nationwide Arbitration Services LLC
06.2010 - 07.2012

Collections Specialist

Law Offices Of Cawley & Bergmann
11.2008 - 05.2010

Collections Specialist

Bronson & Migliaccio LLP
05.2006 - 11.2008

Licensed Life Insurance Agent

Mutual Of Omaha Insurance Company
05.2006 - 11.2008

Waiter

TGI Fridays
02.2001 - 06.2002

BBA - Business Administration

University At Buffalo
09.1998 - 05.2002

Sales Associate

Delta Sonic
09.1997 - 10.1999

Realtors License -

Cusack Center For Professional Development

High School Diploma -

South Park High School

Licensed Insurance Agent

Primerica

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Andrew Kelschenbach