ANDREW KEMP
Traverse City,MI
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Skilled in budget management to reduce costs and maximize profits. Demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency.
Overview
14
14
years of professional experience
Work History
Food & Beverage Director
The Homestead Resort
03.2024 - 03.2025
- Oversaw the daily operations of all restaurants, bars, cafes, room service, banquets, and other F&B facilities.
- Created and implemented strategic plans for all F&B outlets to align with the overall business objectives and maximize revenue and profitability.
- Delivered in-depth training to workers in food preparation and front of house roles to promote strong team performance.
- Selected, negotiated with, and managed relationships with food, beverage, and equipment suppliers.
- Optimizied pricing strategies and promotions to maximize revenue during peak and off-peak periods.
- Identified team weak points and implemented corrective actions to resolve concerns.
Wine Sales Representative
Veritas
11.2021 - 03.2024
- Sold wine and RTD beverages to both on and off premise customers in a large northern Michigan territory.
- Exceeded monthly sales goals using a customer-focused approach with a commitment to providing exceptional service.
- Planned and organized daily and weekly sales call schedules to efficiently cover the assigned territory.
- Contributed to the development and execution of sales strategies and promoted campaigns to drive sales growth.
- Processed orders accurately and ensuring timely delivery
- Followed up with clients to ensure satisfaction and identify opportunities for repeat business.
- Maintained accurate sales records, tracking sales activities, and preparing sales reports for management
Consultant/Restaurant General Manager
Greenwich Hospitality Group
09.2020 - 10.2021
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Managed accounts payable, accounts receivable and payroll.
- Managed entire project life cycle from initial concept through final delivery.
- Utilized forward-thinking approach for uncovering and solving stakeholder concerns and project issues.
General Manager
Alliance
12.2015 - 09.2020
- Successfully built systems, cocktail program, and award-winning wine list from the ground up
- Supported back office procedures, including hiring and employment processes
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to ownership
- Improved the performance and long-term success of employees with well-planned and executed training programs
- Led by example as role model for company core values and company culture.
Owner
Northern Michigan Hood Cleaners
06.2011 - 07.2015
- Started restaurant cleaning business and organized operations and staffing to improve efficiency and profitability
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
- Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
- Optimized business performance with consistent data tracking and analysis of ongoing operations.
- Coordinated and supervised activities of team members to consistently meet customers' needs.
Education
Bachelor of Science - Human Biology
Michigan State University
05.2010
Skills
- Acute attention to detail
- Self-starter, highly motivated & adaptable
- Effective listener & clear communicator
- Problem-solving
- Organization and prioritization
- Honed marketing skills
- Hospitality management
- Budget development & see through
- Inventory management
- Records maintenance
- Vendor negotiations
- Staff leadership
References
Joe Mello, CEO First Light Advisors LLC
jcmello@mac.com
Dr. Robert Cooper, NYT Best Selling Author, CEO Cooper Strategic
Cooper@Cooperstrategic.com (734) 604-9937
Affiliations
Active member in the Guild of Master Sommeliers
Timeline
Food & Beverage Director
The Homestead Resort
03.2024 - 03.2025
Wine Sales Representative
Veritas
11.2021 - 03.2024
Consultant/Restaurant General Manager
Greenwich Hospitality Group
09.2020 - 10.2021
General Manager
Alliance
12.2015 - 09.2020
Owner
Northern Michigan Hood Cleaners
06.2011 - 07.2015
Bachelor of Science - Human Biology
Michigan State University
Similar Profiles
Jackson RitchieJackson Ritchie
Banquet Server, House Keeping at The Homestead ResortBanquet Server, House Keeping at The Homestead Resort
Kaitlyn ReeseKaitlyn Reese
Spa Supervisor at The Omni Homestead Resort & SpaSpa Supervisor at The Omni Homestead Resort & Spa
Lisa Bene'Lisa Bene'
Front Desk Agent and Floater at Omni Homestead Resort / Warm Springs PoolsFront Desk Agent and Floater at Omni Homestead Resort / Warm Springs Pools