Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Work Preference
Timeline
Generic
Andrew Kemp
Open To Work

Andrew Kemp

Deerfield Beach,FL

Summary

Results-driven professional with expertise in process improvement and cross-functional collaboration to enhance operational efficiency. Led SAP ERP platform implementation across multiple business units, improving customer satisfaction and stakeholder engagement. Managed diverse teams and projects, developing strategic initiatives that streamlined processes and reduced costs.

Overview

26
26
years of professional experience

Work History

SR Manager Transformation Continuous Improvement

Johnson Controls
Boca Raton, USA
04.2020 - Current
  • Successfully led full SAP ERP platform implementation for two business units.
  • Developed strategic plans that aligned departmental goals with organizational objectives, facilitating cohesive operations.
  • Oversaw project management initiatives, delivering solutions within established timelines and standards.
  • Collaborated with cross-functional plant teams to enhance systems, resulting in streamlined processes.
  • Created detailed progress reports for senior management, providing insights for informed decision-making.

SR Manager Order Management

Johnson Controls
Boca Raton, USA
01.2016 - 04.2020
  • Managed global shared service order management team supporting four business units.
  • Developed strategic initiatives boosting operational performance and customer satisfaction.
  • Enhanced customer experience and information flow through targeted process improvements.
  • Oversaw team of 25+ employees, providing guidance, setting goals, and monitoring performance.
  • Implemented strategies that streamlined operations and supported cost reduction.
  • Directed cross-functional teams to develop innovative solutions for complex challenges.
  • Introduced new technologies, including Baan ERP systems and Salesforce CRM tools, to streamline processes.

Customer Service Specialist

Tyco
Boca Raton, USA
12.2000 - 01.2016
  • Resolved escalated customer issues using effective communication strategies.
  • Assisted customers with inquiries and product concerns while maintaining professionalism.
  • Calmly diffused tense situations during high-pressure interactions.
  • Surpassed performance goals through resourceful, customer-centric solutions in interactions.

Education

Some College (No Degree) -

Dawson College
Montreal, QC

Skills

  • SAP ERP implementation
  • Change management
  • Process improvement
  • Operations management
  • Order management
  • Cross-functional collaboration
  • Problem solving
  • Organizational enhancement
  • Adaptability and flexibility

Languages

English
Full Professional
French
Limited

Accomplishments

  • Living the Johnson Controls Values (Accountability)
  • Johnson Controls Leadership Edge development Program
  • Kaizen Facilitator training

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Salary Range

$140000/yr - $200000/yr

Timeline

SR Manager Transformation Continuous Improvement

Johnson Controls
04.2020 - Current

SR Manager Order Management

Johnson Controls
01.2016 - 04.2020

Customer Service Specialist

Tyco
12.2000 - 01.2016

Some College (No Degree) -

Dawson College
Andrew Kemp