Andrew Kennelly
Minneapolis,MN
Summary
Experienced finance professional with a proven track record in overseeing credit and collections operations. Recognized for driving process improvements and effectively managing escalated accounts. Strong emphasis on team collaboration and a results-driven approach. Adaptable to changing needs and committed to achieving optimal outcomes.
Overview
28
28
years of professional experience
Work History
Collections Analyst
Mitsubishi HC Capital America
01.2025 - Current
- Managed an extensive portfolio of accounts while maintaining excellent attention to detail, minimizing errors during the collection process.
- Ensured compliance with relevant laws and regulations governing debt collection activities, reducing organizational risk exposure.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
Credit and Collections Manager
Octagon Tire Holdings
03.2019 - 12.2024
- Provide direction on the day to day, as well as the long term strategic growth of the company
- We have seen year over year growth of at least 11% each year
- Implemented policies that have reduced overhead, and increased revenue
Chief Operating Officer
The Watch Group
12.2013 - 12.2021
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Collection Agent
Northland Group Inc
01.2012 - 01.2014
- Company Overview: Nationwide Collection Agency
- Collecting on past due consumer and business accounts from one of the largest banks in the country
- Utilized state of the art skip tracing techniques to locate skips
- Was assigned special projects as assigned by management
- Involved in circle six meetings to improve processes and employee retention
- Nationwide Collection Agency
Accounts Receivable/Senior Paralegal
Rose Law Firm
01.2009 - 01.2012
- Company Overview: Regional Law Firm specializing in Creditors Rights
- Full charge processing of all accounts receivable from collections to daily posting
- Oversaw the compliance and training on all Collection paralegals, and secondary business units
- Managed all State Attorney General Agreements relating to collections of Medical collections
- Initiated and implemented new strategies to increase Returns YTD
- Initiated best practices and policies that were adopted firm wide
- Regional Law Firm specializing in Creditors Rights
Collections Manager
Cavalry Portfolio Services
01.2007 - 01.2009
- Company Overview: Nationwide Debt Purchaser and Collections Firm
- Managed a staff of thirty two full time employees
- Oversaw the post training program to help reduce failure rates on internal call audits
- Held daily meeting to assure collectors were meeting assigned goals, both individually, and as a team
- Performed internal audits to detect deficiencies in procedures, and developed training programs to improve 'problem' areas
- Developed reports to outline training opportunities based on internal call audits for ownership group
- Nationwide Debt Purchaser and Collections Firm
Collections Manager
Receivables Management Solutions
01.2004 - 09.2004
- Company Overview: National Collection Agency
- Managed a staff of thirteen full time employees
- Implemented a transitional training program for new employees, aiding in reduced turnover
- Involved in staffing issues, including hiring, terminations, and employee reviews
- Served as liaison between company and several national clients
- Responsible for weekly forecasting of accounts and aggregate collections
- National Collection Agency
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
Operations Manager
CLX Systems
01.2001 - 01.2004
- Company Overview: Regional collection agency specializing in medical A/R
- Oversaw the entire staff from frontline collectors to support staff
- Involved in all aspects of personal decisions
- Served as client liaison for over 200 clients
- Created an online presence to allow clients to upload accounts online, reducing costs for agency
- Responsible for budgeting, forecasting, and goal implementation for entire company using a forward flow model
- Regional collection agency specializing in medical A/R
Collection Agent
Homecoming Financial
01.1998 - 01.2001
- Company Overview: National Collection Agency, subsidiary of GMAC
- Consistently achieved individual goals
- Assisted in the training of new employees
- Served as floating team lead when necessary
- National Collection Agency, subsidiary of GMAC
Education
Business Administration -
Cardinal Stritch University
Edina, MN01.2005
Skills
- Medical Collection
- Commercial Collections
- Leadership
- Forecasting
- Skip tracing
- Legal compliance
- Collection strategies
- Teamwork and collaboration
- Process Improvement
- Negotiation
- Debt recovery
- Payment processing
Timeline
Collections Analyst
Mitsubishi HC Capital America
01.2025 - Current
Credit and Collections Manager
Octagon Tire Holdings
03.2019 - 12.2024
Chief Operating Officer
The Watch Group
12.2013 - 12.2021
Collection Agent
Northland Group Inc
01.2012 - 01.2014
Accounts Receivable/Senior Paralegal
Rose Law Firm
01.2009 - 01.2012
Collections Manager
Cavalry Portfolio Services
01.2007 - 01.2009
Collections Manager
Receivables Management Solutions
01.2004 - 09.2004
Operations Manager
CLX Systems
01.2001 - 01.2004
Collection Agent
Homecoming Financial
01.1998 - 01.2001
Business Administration -
Cardinal Stritch University
Languages
English
Native or Bilingual
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