Andrew Khuong
Dacula,GA
Overview
7
7
years of professional experience
Work History
Physical Therapy Technician
Team Rehabilitation
02.2023 - 11.2024
- Assisted Physical Therapist while observing care and ensuring quality care and information is given to patients
- Gathering data on patient information and patient satisfaction with Physical Therapy
- Tasked with sanitizing, organizing, taking inventory and restocking medical supplies
- Scheduling patients, maintaining Electronic Medical Records , Clerical task involving insurance, workers compensation, and liens
- Train new technicians, taking charge of onboarding by creating training manuals and increasing hands-on exposure to EMR processes and daily clinic activities
- Creating Standard Operating Procedures regarding daily, weekly, and monthly task for clinic upkeep
- Marketing to physicians office to grow the clinic
- Translate for Vietnamese-speaking patients
Shift Manager
Kremo LLC
05.2018 - 12.2019
- Managing staff on shift specifically ensuring quality and, productivity standards are met
- Tracking receipts, employee hours and inventory
- Training new employees to maximize team efforts and led coworkers in storefront operation
- Creating Standard Operating Procedures for both opening and closing shifts reducing time spent on task from 45 minutes to 30 minutes
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Bachelor of Science - Nutritional Sciences, Exercise and Sports Science
University of Georgia
Athens, GA12.2024
Skills
- American Red Cross CPR certification
- Proficiency in Microsoft Office, EMR systems
- Fluent in English and Vietnamese
- Event Planning, Organization, and management
- Patient communication
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Goal setting
Languages
Vietnamese
Professional Working
Timeline
Physical Therapy Technician
Team Rehabilitation
02.2023 - 11.2024
Shift Manager
Kremo LLC
05.2018 - 12.2019
Bachelor of Science - Nutritional Sciences, Exercise and Sports Science
University of Georgia