Andrew Kim
Los Angeles,CA
Summary
Dynamic and highly driven Restaurant Manager with over 8 years of experience leading high-performing teams to deliver exceptional guest experiences and drive revenue growth. Successful at motivating, training, and developing team members to drive profitability in a highly competitive environment. Proven track record of success in opening and managing multiple locations, implementing operational strategies, and achieving profitability targets. Seeking to leverage my extensive background in people management, customer service, and operational excellence to transition into the dynamic and fast-paced TV and film industry.
Overview
8
8
years of professional experience
Work History
Senior Manager
Mendocino Farms
Los Angeles
05.2023 - Current
- Managed a team of 20+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Established effective communication channels between different departments within the organization.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Developed relationships with key customers to maximize revenue potential.
General Manager
SUGARFISH BY SUSHI NOZAWA
New York, United States
03.2021 - 04.2023
- Successfully opened and managed 4 restaurant locations in New York City, including Flatiron, SoHo, Midtown West, and Midtown East, achieving profitability within the first year of operation for each location.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Demonstrated effective management, leadership; coaching in a high volume, fast paced environment
- Resolved customer guest complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided strategic direction to managers related to the identification and support of under-performing team members to ensure improvement plans are created and used
- Provided support to finance team by submitting final finance reports for shows, creating all show files and submitting store invoices
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Assistant Manager
SUGARFISH BY SUSHI NOZAWA
Los Angeles, United States
04.2016 - 03.2021
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Resolved conflicts between team members in an effective manner.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted management with applicant screening process.
- Developed staff through coaching, providing performance feedback and effective performance assessments to develop top performing employees.
Education
Some College (No Degree) - Biology
UNIVERSITY OF CALIFORNIA, RIVERSIDE
RiversideSkills
- Executive team leadership
- Strong verbal communication
- Sales Growth
- Ability to analyze data to drive results
- Ability to interact cooperatively and work as a team towards a common goal
- Proficiency in advanced MS Office (Word, Excel, PowerPoint) skills
- Excellent time management skills
- Strong analytical, problem-solving and project management skills
- Client/Vendor relations
Languages
Korean
Native/ Bilingual
Timeline
Senior Manager
Mendocino Farms
05.2023 - Current
General Manager
SUGARFISH BY SUSHI NOZAWA
03.2021 - 04.2023
Assistant Manager
SUGARFISH BY SUSHI NOZAWA
04.2016 - 03.2021
Some College (No Degree) - Biology
UNIVERSITY OF CALIFORNIA, RIVERSIDE