Andrew Kimbrough
Nashville,TN
Summary
- Highly organized, self-motivated grinder in prime working years. Upon moving to Nashville I have been serving as the 1st Assistant Professional at a private golf club in Hendersonville. My experience in handling situations with members and customers has set me up to perform at a high level in a service and management position. I am excited to be in a position to be able to look for work closer to my home and to regain a somewhat coherent schedule, both of which are lacking in my current position.
- Previously, I was a golf Tournament Director with experience overseeing various aspects of golf tournaments in the most competitive market in the industry. Known for maintaining clear communication and solving problems effectively, including handling unexpected incidents and weather conditions.
- Seasoned Assistant Golf Professional with 4 years of experience playing and facilitating golf at a high volume daily fee course in the biggest golf market in the world. Adept at providing excellent, individualized customer service with fantastic memory and eye for detail. Successful in event planning and marketing.
Overview
5
5
years of professional experience
Work History
Golf Professional 1st Assistant
Bluegrass Yacht & Country Club
Hendersonville, TN
09.2023 - Current
- Managed day-to-day operations at the pro shop, including opening and closing duties, stocking merchandise, and cash handling procedures.
- Managed scheduling duties for over 15 team members.
- Provided customer service support by answering questions about membership plans and services offered.
- Tracked inventory levels for supplies needed for day to day operations of private golf course and retail shop.
- Assisted with ordering items, apparel and clubs for pro shop from various vendors.
Tournament Director
Stonecreek Golf Club
Phoenix, AZ
07.2022 - 09.2023
- Communicated with customers to convey information about events or activities.
- Scheduled and coordinated events and activities.
- Delegated work to staff, setting priorities and goals.
- Coordinated scorekeeping, equipment and materials.
- Scheduled and planned with outside vendors and property owners to provide access and allocated space for food trucks, tents, mobile lounges, etc.
- Generated BEOs for Food and Beverage staff
- Generated Invoices for events and collected on all billing for said events.
- Served as Interim Assistant General Manager for a 6-month period while company sought a new General Manager.
- Operated the Golf Shop as described in the next Assistant Pro section.
Assistant Golf Professional
Stonecreek Golf Club
Phoenix, AZ
08.2020 - 07.2022
- Supervised pace of play to promote positive and memorable experience for players on golf course.
- Worked in office to answer phones, provide information to callers and schedule tee times.
- Improved motivation of and provided guidance to younger team members.
- Provided direction for the On-Course Marshal crew on a daily basis, assessing appropriate action on a case-by-case basis.
- Utilized the Outside Services team as needed to ensure the club was running smoothly at all times.
- Engaged with members and guests to provide a lasting memory of their time at Stonecreek, and to set expectations for future visits and other team members to meet.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
- Collected information from customers in regards to damaged club property.
Outside Service Attendant
Stonecreek Golf Club
Phoenix, AZ
08.2019 - 08.2020
Education
High School Diploma -
West Plains High School
West Plains, MO05.2008
Some College (No Degree) - Parks, Recreation, And Tourism
University of Missouri
Columbia, MOSkills
- Opening and Closing Procedures
- Flexible Schedule
- Complaint Resolution
- Teamwork and Collaboration
- Friendly and Memorable Customer Service
- Verbal and Written Communication
- POS Systems
- Payment Processing
- Managerial Experience
- Friendly and Easy to Work Alongside
- Client Meetings and Planning
- Staff Coordination
- Schedule Management
Timeline
Golf Professional 1st Assistant
Bluegrass Yacht & Country Club
09.2023 - Current
Tournament Director
Stonecreek Golf Club
07.2022 - 09.2023
Assistant Golf Professional
Stonecreek Golf Club
08.2020 - 07.2022
Outside Service Attendant
Stonecreek Golf Club
08.2019 - 08.2020
High School Diploma -
West Plains High School
Some College (No Degree) - Parks, Recreation, And Tourism
University of Missouri
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