Andrew King
Titusville,FL
Summary
Hardworking and enthusiastic employee trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
15
15
years of professional experience
Work History
Line Cook
Outback Steakhouse
Merritt Island, FL
08.2021 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Checked food temperature regularly to verify proper cooking and safety.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Monitored food quality and presentation to maintain high standards.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Restaurant Manager
Outback Steakhouse
Melbourne, FL
07.2015 - 07.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Area Supervisor
39St. BevCo
Kansas City, MO
10.2012 - 06.2015
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Tracked hours and inventory usage, and prepared associated reports.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
Sales Associate
Federation Skate Shop
Palm Bay, FL
01.2009 - 08.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Arts - Music Production
Eastern Florida State College
Cocoa, FL12.2023
Associate of Applied Science - Phlebotomy
University of Central Florida
Orlando, FL05.2011
High School Diploma -
New Covenant Christian School
Melbourne, FL05.2010
Skills
- Crew Training
- Equipment Cleaning and Maintenance
- Restaurant Management
- Sanitization Protocols
- Maintain Equipment
- Quality Control
- Staff Recruiting and Hiring
- Quality Assurance and Control
- Food Spoilage Prevention
- Price Structuring
- Anticipating Problems
- Stock Rotation
- Attention to Detail
- Cleaning and Organization
- Effective Prioritization
Timeline
Line Cook
Outback Steakhouse
08.2021 - Current
Restaurant Manager
Outback Steakhouse
07.2015 - 07.2021
Area Supervisor
39St. BevCo
10.2012 - 06.2015
Sales Associate
Federation Skate Shop
01.2009 - 08.2012
Bachelor of Arts - Music Production
Eastern Florida State College
Associate of Applied Science - Phlebotomy
University of Central Florida
High School Diploma -
New Covenant Christian School