Andrew King
Horseshoe Bay
Summary
Dynamic Customer Care Manager at Pulte Homes with a proven track record in enhancing customer satisfaction through effective relationship management and quality assurance. Skilled in warranty coordination and team leadership, I excel at resolving conflicts and driving operational excellence, ensuring timely service and high standards in customer interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Manager
Pulte Homes – Pulte Group
01.2024 - 01.2025
- Lead customer care operations in three subdivisions, ensuring timely response and resolution to all customer inquiries and concerns post-purchase
- Serve as the primary liaison between the company and homeowners, maintaining positive relationships throughout the construction and post-delivery process
- Oversee the coordination of warranty services, managing subcontractors and trades to ensure quality repairs and timely service
- Manage customer expectations, delivering consistent and transparent communication while ensuring that customer satisfaction remains high
- Supervise a team of Customer Care Representatives, providing training, guidance, and performance feedback to improve customer interactions and operational efficiency
- Assist in developing customer satisfaction surveys and reporting systems to measure success and identify areas for improvement
- Conduct thorough quality assurance inspections before home closings, ensuring all construction and finishing details meet Pulte Homes' high standards and that any issues are addressed promptly to ensure smooth and on-time delivery to homeowners.
Realtor
Century 21 – Century 21 Judge Fite Company
01.2023 - 01.2024
- Licensed Texas Real Estate Commission (TREC) Real Estate Sales Agent
- Prepare property listings for prospective buyers ensuring accurate and compelling descriptions
- Conduct property showings, open houses, and guide clients through the home-buying process
- Manage administrative tasks such as document preparation, filing, and client communication
- Collaborate with the marketing team to create promotional materials and online listings
Area Manager
FedEx Ground – FedEx Corporation
01.2022 - 01.2023
- Oversee day-to-day and long-term operations, typically processing 50K-70K packages per day
- Ensure the safe and efficient sortation of packages through the facility while maintaining productive relationships with (15) Operation Managers and (250) Package Handlers
- Safety culture champion, conducting daily team meetings with a different safety topic each day
- Hire, train, and motivate Operation Managers and Package Handlers to meet aggressive schedules and demanding performance targets
Operations Manager
FedEx Ground – FedEx Corporation
01.2019 - 01.2022
- Oversee day-to-day operations, ensuring safe and efficient sortation of 60K packages per day
- Lead, manage, and develop a team of (60) Package Handlers, both full and part-time employees
- Developed, hired, and coached Package Handlers to exceed efficiency metrics
- Created work schedules for each of the (60) Package Handlers
- Maintained OSHA safety regulations and promoted safety in team meetings
Skills
- Customer relationship management
- Quality assurance
- Warranty coordination
- Customer satisfaction measurement
- Team leadership
- Conflict resolution
Accomplishments
- Increased customer satisfaction ratings by 40% within the first 6 months by improving response times and introducing proactive follow-up processes
- Reduced warranty service response times by 30% by optimizing communication workflows and streamlining the coordination between contractors and homeowners
- Texas Real Estate Commission (TREC) – Passed State Exam
- Champion School of Real Estate – Completed 6 Courses / 180 Hours Training
- Exceeded expectations for efficiency metrics for total labor hours vs. total packages processed
- Established daily meetings with Operation Managers to optimize team performance and reallocate manpower to exceed operational metrics
- Conducted daily walk-throughs of the building to ensure areas were safe, properly set up, staffing was balanced, and there were no maintenance issues
- Optimized sortation efficiencies by carefully managing the steady flow of incoming trailers and on-time departure of outgoing trailers
- Handpicked by senior management and placed on a team to open a new facility in Fort Worth
- Recognized as a top performer and sent to other marginal facilities to improve operational performance
- Received multiple FedEx recognition awards along with Operation Manager of the Month
- Conducted daily meetings with Package Handlers promoting a different safety topic at each meeting
- Implemented new unloading techniques and strategies to increase unload speed on customer vehicles
- Reduced turnover by recognizing Package Handlers for individual and team successes
Certification
Texas Real Estate Licence
Timeline
Customer Care Manager
Pulte Homes – Pulte Group
01.2024 - 01.2025
Realtor
Century 21 – Century 21 Judge Fite Company
01.2023 - 01.2024
Area Manager
FedEx Ground – FedEx Corporation
01.2022 - 01.2023
Operations Manager
FedEx Ground – FedEx Corporation
01.2019 - 01.2022
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