Summary
Overview
Work History
Skills
Timeline
Generic

Andrew King-Sessions

Atlanta,GA

Summary

Adaptable professional with 10+ years of experience and a proven knowledge of back of the house operations, inventory control, and vendor sourcing VIP relations. Aiming to leverage my skills to successfully fill the Front Desk management role here at the Grand Hyatt.

Overview

10
10
years of professional experience

Work History

Front Desk Supervisor

Grand Hyatt Buckhead
11.2019 - Current
  • Assist the FOM w/strategizing and execution of action plans to ensure guest service are above brand standard and that the Front Office is setup for success.
  • Train New Hires and participate in ongoing training with existing colleges.
  • Maintain knowledge of Accounting procedures and ensure they are followed by team members, including cash shift drops, posting of charges, obtaining proper and complete credit card authorizations. and adjusting charges as needed.
  • Serve as a dept expert on programs Brand Loyalty program, property Management systems, HOTSOS, Zingle, etc. ensure team is consistently and effectively using resources to ensure guest satisfaction.

Assistant Front Desk Manager

Hilton Parc55
08.2014 - 10.2019
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
  • Supervised front desk staff consisting of 20 employees.
  • Provided exceptional customer service, resulting in increased repeat business and positive online reviews.

Skills

  • Credit and collections
  • Oral and written communications
  • Property Security
  • Leadership and Change Management

Timeline

Front Desk Supervisor

Grand Hyatt Buckhead
11.2019 - Current

Assistant Front Desk Manager

Hilton Parc55
08.2014 - 10.2019

Similar Profiles

CREATE PROFILE
Andrew King-Sessions