Andrew Kingsbury
1520 49th Street, Sacramento,CA
Summary
General Manager with 20+ years of experience in food & beverage industry. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations.
Overview
23
23
years of professional experience
Work History
Restaurant Manager
Cache Creek Casino Resort
Brooks, CA
10.2021 - Current
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed daily operations and processes for reservations, budgeting and forecasting.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
- ServeSafe Manager Certified
- T.I.P.S Certified
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
General Manager
Mulvaney's Building and Loan
Sacramento, CA
04.2006 - 07.2020
- I oversaw 50 staff by training, scheduling, mentoring, motivating and communicating.
- I strategized long-term business needs while generating guest relations feedback for process improvements.
- I saved costs by managing shrink processes and inventory levels for corrective action planning.
- I upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- I reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- I encouraged patron loyalty by emphasizing customer-focused approach by staff.
- I managed a busy and highly-popular Michelin Plate Awarded restaurant.
- I accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- I maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- I performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- I motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- I priced and ordered food products, kitchen equipment, beer, wine & liquor and food service supplies.
- I Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- I Ensured compliance with local health department regulations regarding food safety standards.
Restaurant Owner
L&L Hawaiian BBQ
Sacramento, CA
02.2004 - 04.2007
Restaurant General Manager
Paragary Restaurant Group
Sacramento, CA
03.2001 - 03.2004
Education
Associate of Science - Culinary Arts
California Culinary Academy
San Francisco, CAAdministration of Justice
Sacramento City College
Sacramento, CAServe Safe
Tips
Skills
- Policy/program development
- Performance improvements
- Staff development & supervision
- Communication skills
- Schedule management & Inventory management
- Safety assurance
- Leadership and team building
- Profit and loss accountability
- Troubleshooting expertise
- Vendor relationships
- Recruiting and Hiring
- Sales planning and implementation
- Customer oriented & experiences
- Labor, beverage and food cost control
- Stable work history sound judgment & calm under pressure
- Full service restaurant background
- Extensive Food and Beverage Knowledge
- LEAD Certified
- Customer relationship management
- Menu Pricing and Writing
- Performance Improvements
- Policy/Program Development
- Sales Team Development
- Cross-Functional Team Management
- Supervision and Training
References
Patrick Mulvaney
Owner of Mulvaney's B&L
916.441.1771
Lisa Schultze
Former CFO of Mulvaney's B&L
916.812.4417
Timeline
Restaurant Manager
Cache Creek Casino Resort
10.2021 - Current
General Manager
Mulvaney's Building and Loan
04.2006 - 07.2020
Restaurant Owner
L&L Hawaiian BBQ
02.2004 - 04.2007
Restaurant General Manager
Paragary Restaurant Group
03.2001 - 03.2004
Associate of Science - Culinary Arts
California Culinary Academy
Administration of Justice
Sacramento City College
Serve Safe
Tips
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