Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Kinkaid

Waddell,AZ

Summary

Dedicated professional with extensive leadership experience and a strong work ethic. Proven ability to communicate effectively and foster team collaboration. Committed to supporting organizational goals and enhancing team performance. Eager to leverage skills in a dynamic work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Excellence Program Manager

Sunstate Equipment Company
Phoenix, AZ
04.2023 - Current
  • Created standard operating procedures for all business processes in alignment with organizational strategy.
  • Monitored process performance metrics and identified areas of improvement to enhance operational efficiency.
  • Developed and implemented an operations excellence program to ensure the organization's goals were met.
  • Coordinated training sessions for employees related to operations excellence initiatives.
  • Oversaw the implementation of new technologies designed to streamline operations.
  • Facilitated workshops with stakeholders to review current processes and develop new strategies for improvement.
  • Managed a team of operations specialists responsible for implementing process improvements.
  • Collaborated with cross-functional teams to identify opportunities for process optimization, cost savings, and customer satisfaction.
  • Developed long-term plans for improving quality assurance processes.
  • Provided guidance on best practices for change management initiatives within the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Developed and delivered training programs to staff in the company's policies and procedures.
  • Established comprehensive onboarding program facilitating new employee acclimation to company processes, culture, and safety

Inside Sales Training Supervisor

Sunstate Equipment Company
Phoenix, AZ
01.2019 - 04.2023
  • Assisted in designing course curriculums that met organizational objectives while adhering to industry standards.
  • Evaluated effectiveness of existing training programs and recommended changes as needed.
  • Researched best practices related to adult learning principles and incorporated them into trainings.
  • Facilitated group discussions among participants during workshops or seminars.
  • Provided guidance and support to staff in the areas of customer service, sales, and marketing.
  • Reviewed course evaluations from trainees in order to make improvements accordingly.
  • Coordinated the scheduling of classes, workshops, and other training initiatives.
  • Maintained records of attendance at all trainings and provided feedback to department managers regarding employee participation levels.
  • Collaborated with subject matter experts to ensure accuracy of content.
  • Assisted with onboarding process by providing orientation materials to new hires.
  • Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
  • Instructed trainees on proper use of office equipment and software applications.
  • Identified and communicated to management regarding areas needing additional training.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Incorporated new curriculum to meet changing needs.
  • Conveyed current policy, procedure and compliance information to employees.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
  • Met with company and department leaders to gather information for new training courses.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Used diverse technology resources to provide engaging experience.
  • Trained employees on new software with minimum level of frustration and training friction.
  • Designed and implemented comprehensive training programs tailored to organizational needs.

Inside Sales Trainer

Sunstate Equipment Company
Phoenix, AZ
02.2014 - 01.2019
  • Created visual aids such as slideshows, videos, and handouts for use in training sessions.
  • Assessed individual employee's strengths and weaknesses through observation, interviews, surveys, and testing.
  • Evaluated the effectiveness of training programs by measuring changes in job performance after completion of program.
  • Designed interactive activities to reinforce learning objectives during training sessions.
  • Developed a system for tracking progress on objectives set during trainings in order to measure success rate.
  • Delivered customized presentations tailored to each team's specific needs based on market trends and customer preferences.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Created and offered additional materials to enhance training.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Explained goals and expectations required of trainees.
  • Developed and coordinated group training classes in alignment with company objectives.

Inside Sales Representative

Sunstate Equipment Company
Phoenix, Arizona
03.2011 - 01.2014

Education

High School Diploma -

Cardinal High School
Middlefield, OH
05-2005

Some College (No Degree) - Business Administration

Lakeland Community College
Willoughby, OH

Emergency Medical Technician -

Aurburn Career Center
Concord, OH
05-2005

Lean Six Sigma - Yellow Belt -

Arizona State University
Tempe, AZ
07-2025

Skills

  • Operations management
  • Training and development
  • Project management
  • Process improvement
  • Lean and Six Sigma
  • Team leadership
  • Stakeholder engagement
  • Cross-functional collaboration
  • Effective communication
  • Customer relationship management
  • Employee onboarding
  • Public speaking
  • Software documentation
  • Microsoft Office applications

Certification

  • Lean Six Sigma - Yellow Belt

Timeline

Operations Excellence Program Manager

Sunstate Equipment Company
04.2023 - Current

Inside Sales Training Supervisor

Sunstate Equipment Company
01.2019 - 04.2023

Inside Sales Trainer

Sunstate Equipment Company
02.2014 - 01.2019

Inside Sales Representative

Sunstate Equipment Company
03.2011 - 01.2014

High School Diploma -

Cardinal High School

Some College (No Degree) - Business Administration

Lakeland Community College

Emergency Medical Technician -

Aurburn Career Center

Lean Six Sigma - Yellow Belt -

Arizona State University

Similar Profiles

CREATE PROFILE
Andrew Kinkaid
Want your own profile? Create for free at Resume-Now.com