Andrew Kirby
Punta Gorda,FL
Summary
Dedicated professional highly skilled in flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Publication Distribution
APG
Punta Gorda, FL
05.1990 - Current
- Increased client retention by providing superior customer service.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Cultivated member loyalty by delivering flawless service to foster client retention.
Insurance Investment
Key West Financial
Key West, FL
10.1989 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
- Investigated and processed claims swiftly to keep customers satisfied.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Generated leads through cold-calling, networking and other outreach methods.
- Negotiated contracts and terms of sale with potential customers.
Relationship Sales Manager
Historic Tours Of America
Key West, FL
05.2009 - 08.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Restaurant Manager
JB's Bistro
Fairless Hills, PA
05.1993 - 04.2008
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Operations Manager
Acxiom
Warminster, PA
02.1984 - 08.1991
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
William Tennent High School
Warminster, PANo Degree - Business Administration And Management
Bucks County Community College
Newtown, PACertified - Business Administration And Management
Zenger-Miller Management School
Philadelphia, PASkills
- Preventive Maintenance
- Staff Development
- Company Inventory Oversight
- Calendar and Scheduling Software
Additional Information
- List your strengths relevant for the role you’re applying for , List one of your strengths List one of your strengths List one of your strengths List one of your strengths
- Describe your responsibilities and achievements in terms of impact and results. Use examples, but keep it short.
- Describe your responsibilities and achievements in terms of impact and results. Use examples, but keep it short.
Certification
Licensed Insurance Investment
Fraternal Insurance Counselor
Registered Financial Consultant
Manufactures Management
CDL
Timeline
Relationship Sales Manager
Historic Tours Of America
05.2009 - 08.2020
Restaurant Manager
JB's Bistro
05.1993 - 04.2008
Publication Distribution
APG
05.1990 - Current
Insurance Investment
Key West Financial
10.1989 - Current
Operations Manager
Acxiom
02.1984 - 08.1991
High School Diploma -
William Tennent High School
No Degree - Business Administration And Management
Bucks County Community College
Certified - Business Administration And Management
Zenger-Miller Management School