
Proven to excel in high-volume environments, I leveraged my grill supervision and persuasive selling skills at Cracker Barrel Old Country Store and AT&T Wireless, respectively. Demonstrated ability to support team members and close deals effectively, enhancing customer satisfaction and operational efficiency. Achieved notable improvements in order accuracy and sales outcomes.
Dining Service Role Overview
• Restocked supplies and trays during slow periods.
• Fostered customer relationships.
• Explained menu items and suggested allergy options.
• Managed dining room and work areas.
• Worked with POS system for orders and bill management.
• Followed health and safety protocols.
• Promptly resolved customer complaints.
• Utilized communication with kitchen staff.
• Set a positive dining experience at first point of contact.
Order Review and Delivery Management
• Ensured delivery inclusions like utensils, napkins, straws, and promotional coupons.
• Increased orders by selling daily specials or popular items.
• Organized items in containers and bags, segregating by temperature.
• Answered to-go order phone calls, conveying menu options and estimating delivery time.
• Maintained a clean, sanitary workstation.
• Greeted customers and answered inquiries about menu items and specials.