Andrew Kirkwood
Lincoln City,OR
Summary
Adept at leveraging expertise in troubleshooting and customer service, I significantly enhanced equipment functionality and client satisfaction at Chinook Winds Casino Resort. My proactive approach in preventive maintenance and team training led to a noticeable improvement in operational efficiency and a reduction in downtime, embodying a results-driven work ethic with a blend of technical acumen and interpersonal skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cage and Soft Count Technician
Chinook Winds Casino Resort
2022.03 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Slot Technician 3
Chinookwinds Casino Resort
2006.08 - 2022.03
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Coordinated with security personnel to ensure the integrity of all gaming machines and protect against potential tampering or fraud.
- Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
- Adjusted [Type] and [Type] electronic and electro-mechanical equipment to verify maximum efficiency.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Explained game instructions and rules to customers.
Education
Associate of Science -
Oregon Coast Community Collage
Lincoln City, OR05.2003
GED -
KHS
Kemmerer, WY06.1991
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Equipment Maintenance
- Work Planning and Prioritization
- Customer interaction
- System Troubleshooting
- Heavy Lifting
- Team Training
- Electrical repair
- Tech-Savvy
Certification
Training from the following:
IGT
Light and Wonder
Aristocrat
AGS
Bally
MIMO
Ditronics
G&D
Glory
Cummings
Timeline
Cage and Soft Count Technician
Chinook Winds Casino Resort
2022.03 - Current
Slot Technician 3
Chinookwinds Casino Resort
2006.08 - 2022.03
Associate of Science -
Oregon Coast Community Collage
GED -
KHS
Training from the following:
IGT
Light and Wonder
Aristocrat
AGS
Bally
MIMO
Ditronics
G&D
Glory
Cummings
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