Andrew Kirkwood
Lincoln City,OR
Summary
Adept at leveraging expertise in troubleshooting and customer service, I significantly enhanced equipment functionality and client satisfaction at Chinook Winds Casino Resort. My proactive approach in preventive maintenance and team training led to a noticeable improvement in operational efficiency and a reduction in downtime, embodying a results-driven work ethic with a blend of technical acumen and interpersonal skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cage and Soft Count Technician
Chinook Winds Casino Resort
03.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Slot Technician 3
Chinookwinds Casino Resort
08.2006 - 03.2022
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Coordinated with security personnel to ensure the integrity of all gaming machines and protect against potential tampering or fraud.
- Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
- Adjusted [Type] and [Type] electronic and electro-mechanical equipment to verify maximum efficiency.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Explained game instructions and rules to customers.
Education
Associate of Science -
Oregon Coast Community Collage
Lincoln City, OR05.2003
GED -
KHS
Kemmerer, WY06.1991
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Equipment Maintenance
- Work Planning and Prioritization
- Customer interaction
- System Troubleshooting
- Heavy Lifting
- Team Training
- Electrical repair
- Tech-Savvy
Certification
Training from the following:
IGT
Light and Wonder
Aristocrat
AGS
Bally
MIMO
Ditronics
G&D
Glory
Cummings
Timeline
Cage and Soft Count Technician
Chinook Winds Casino Resort
03.2022 - Current
Slot Technician 3
Chinookwinds Casino Resort
08.2006 - 03.2022
Associate of Science -
Oregon Coast Community Collage
GED -
KHS
Training from the following:
IGT
Light and Wonder
Aristocrat
AGS
Bally
MIMO
Ditronics
G&D
Glory
Cummings
Similar Profiles
Shantelle GravesShantelle Graves
Table Games Dealer at Chinook Winds Casino ResortTable Games Dealer at Chinook Winds Casino Resort
Silas SymsSilas Syms
Food Court Attendant at Chinook Winds Casino ResortFood Court Attendant at Chinook Winds Casino Resort
Muriel SlayterMuriel Slayter
Cage Cashier at Chinook Winds Casino ResortCage Cashier at Chinook Winds Casino Resort