Andrew Klein
Alpharetta,GA
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
Fort Lauderdale, FL And Alpharetta, GA
06.2017 - Current
- Accomplish store objectives by supervising staff, organizing work process, and enabling employee success through coaching and hands-on assistance.
- Provided quality beverages, whole bean, and food products for customers by following recipe and presentation standards.
- Organize opening and closing duties, oversee cash handling processes, and conform to health, safety, and sanitation guidelines.
- Set a positive example for the shift team and anticipate customer and store needs by constantly evaluating the environment.
- Deliver outstanding service by greeting customers, answering questions, and resolving issues.
- Delegate tasks to ensure partners create and maintain the Starbucks experience for all customers.
- Act with integrity and honesty to promote the company's culture, values, and mission; while maintaining a calm demeanor during periods of high volume or unusual events.
- Assess employee level of knowledge to ensure personnel have an understanding of job expectations.
- Support the store manager through providing clear, specific, timely, and respectful feedback on staff performance, as well as recognizing changes in employee morale.
Barista
Starbucks
Orlando, FL And Fort Lauderdale, FL
10.2015 - 06.2017
- Responsible for the execution of all drink choices on Starbucks menu, as well as any modifications to meet customer needs.
- Adhering to all safety, cleanliness, and decorum standards.
- Above average ability to multitask in a fast-paced, high-demand environment.
- Personally oversees the customer experience to meet and exceed customer needs, and builds lasting relationships with regulars.
- Educates customers on store offerings and coffee culture.
- Regularly delegates tasks and leads team to achieve sales and drive through goals.
Customer Service Associate
HMSHost
Toms River, NJ
02.2012 - 11.2014
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Education
Bachelor of Science - Game Art
Full Sail University
Winter Park, FL10-2016
Skills
- Employee Development
- Staff Management
- Customer Communication
- Customer Complaint Resolution
- Decision-Making
- Production Management
- Policy And Procedure Enforcement
- Quality Assurance
- Assignment Delegation
- Mentoring And Coaching
Timeline
Shift Supervisor
Starbucks
06.2017 - Current
Barista
Starbucks
10.2015 - 06.2017
Customer Service Associate
HMSHost
02.2012 - 11.2014
Bachelor of Science - Game Art
Full Sail University