
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and growth in business. Orchestrates optimal resource utilization to handle expected and unexpected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Manage all daily and operational needs but not limited to Audits, Budget Building, Cash Management, Coaching, Conflict Resolution, Customer Opportunities, Effective Communication, Food Orders, Forecasting sales, Hiring, Interviewing, Managing Deadlines, Marketing, Payroll, Performance Review, Planning, Repair And Maintenance, Reporting, Sales growth, Scheduling, Store Cleanliness, Training, Team Member Development. Also participate in weekly/monthly meetings, profit and loss review, training seminars and company events.
*Worked in 12 different stores across the state
*Recorded 8 record sale weeks.
*Achieved "million dollar store" every year since 2012
*Supervised a team of 26 staff members
* Completed Masters and AROC certifications
Advance restaurant operations certificate (AROC)
Masters certification program