Andrew Knoell

- Chair of Safety Committee

- Direct the Safety Committee in reviewing and recommending policies, procedures, and best practices to promote safety within EMS operations statewide

- Guide the development, evaluation, and revision of safety standards and protocols related to EMS providers, equipment, and vehicles

- Work closely with the Division of EMS, regional councils, medical directors, and other stakeholders to ensure safety initiatives align with the state and federal regulations

- Maintain high satisfaction levels among patients, partners, and employees through consistent service excellence, responsive communication, and process improvements

- Developed and implemented a comprehensive hiring process, improving candidate quality and streamlining recruitment across the organization

- Developed and took full ownership of EMT Academy-style course processes, expanding training programs into new labor markets and increasing regional reach

- Manage and led benefit negotiations with insurance carriers, ensuring optimal value and alignment with organizational goals

- Responsible for strategic oversight and execution of daily operations, including workforce management, scheduling, logistics, HR functions, training programs, and fleet readiness

- Developed and implemented short- and long-term strategic goals to drive organizational performance

- Designed and implemented a job performance evaluation tool to support consistent, objective assessments for management and supervisory staff

- Serve as primary organizational liaison for labor relations and Collective Bargaining Agreement (CBA) compliance, ensuring adherence to contract terms and fostering positive union relationships

- Serves as primary contract for escalated disputes and high-sensitivity cases

- Led team meetings, ensuring cross-departmental alignment through clear and timely communication

- Develop and strengthen collaborative relationships with fire departments and hospitals, ensuring coordinated support and improved operational outcomes

- Designed and led a proactive safety and wellness initiative, resulting in decreased Worker's Compensation claims and improved employee health outcomes

- Manage daily operations of the Human Resources department, ensuring efficient support for recruitment, employee relations, and compliance

- Coordinated payroll activities to ensure accurate and punctual employee compensation

- Monitored and enforced compliance with all HR-related regulatory processes, reducing risk and supporting best practices

- Ensured organization-wide compliance with all company policies, fostering a culture of accountability and integrity

- Conduct interviews and manage the hiring process to select qualified candidates aligned with organizational needs

- Responsible for delivering quality patient care

- Ensure safety of crew and patient

- Extensive knowledge of Medicare compliance and regulatory statues, ensuring adherence to federal and state guidelines

- Marketed and sold Medicare Advantage plans, providing clients with guidance on coverage options and ensuring compliance with CMS regulations