Andrew Knowles
Middleburg,FL
Summary
My goal is to further my career within a company by utilizing my prior education and experience gained through the field of retail customer service. Learning a new role and bring a special set of sills to help better the future of the company.
Overview
2
2
years of professional experience
Work History
Customer Service Staff Member
Publix
Fleming Island, FL
05.2022 - Current
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Processed returns efficiently and effectively according to company policy.
- Assisted customers with locating products throughout the store.
- Kept updated on new products, services, promotions and pricing changes.
- Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
- Collaborated with team members from various departments to achieve common goals.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Handled cash transactions accurately by following established procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bakery Clerk
Publix
Fleming Island, FL
05.2023 - 02.2024
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Verified that all products were labeled with correct pricing information.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Cross-trained in multiple departments for increased versatility.
Education
Associate of Arts -
Saint Johns River State College
Orange Park, FL05-2024
Skills
- Complaint Handling
- Professional telephone demeanor
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Adaptive team player
- Multi-Task Management
- Critical Thinking
- Positive and professional
Affiliations
- Home gardening
- Gym routine
- Computer based videogames
Languages
English
Professional
Accomplishments
- Received the highest recognition within my given department
- Youngest person in my store to receive training for Service Staff
- Took AP and Dual enrollment through highschool
References
References available upon request.
Timeline
Bakery Clerk
Publix
05.2023 - 02.2024
Customer Service Staff Member
Publix
05.2022 - Current
Associate of Arts -
Saint Johns River State College