Operations manager with 5+ years experience in the AV industry. Proven experience leading a team, delivering a successful event to client, and always looking to grow and improve. Lover of soccer, hockey, travel, the outdoors, and craft beer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AV Conference Operations Manager
TeamPeople
, United States
08.2023 - 04.2025
Supporting the Novo Nordisk Inc. account in Plainsboro, NJ.
Lead, train, and develop a team of eight Media Service Technicians.
Support meetings, conferences, town halls, livestreams, and video and audio productions.
Foster positive vendor relationships to add value to AV line of business.
Under my leadership the AV team has achieved: 2 CTS certificates, 5 AV Technologist certificates, and 3 Dante level 2 certificates.
Leveraged internal team to support offsite events, eliminating the need for an expensive external vendor.
Modernized AV equipment in 50% of conference rooms in MKC Conference center.
Conference rooms maintained a 95%+ uptime.
AV Operations Manager
Convene
New York, United States
03.2022 - 12.2022
Managed AV Operations for One Liberty Plaza and 225 Liberty Street.
Streamlined AV workflow to deliver higher quality events for clients.
Delivered high NPS scores for the property.
Led team including one direct report and three to nine freelance technicians.
Allowed team to grow while delivering at a high level.
Build and grew relationships with vendors. Built favorable terms based on trust and honesty.
Control Room Staff
Red Bull Arena
Harrison, United States
03.2020 - Current
Engineer at Red Bull Arena.
Collaborate with team of engineers and production staff to create an exciting in arena gameday atmosphere for fans.
Meet technical requirements for Apple TV production team to ensure a flawless livestream to MLS Season Pass.
Onsite AV Technician
AVI-SPL
New Jersey, United States
03.2020 - 03.2022
AV tech for Consumer Health in Skillman, NJ.
Support executive level meetings in conference rooms, meeting rooms, boardrooms, and event spaces.
Perform maintenance and updates on Logitech, Lenovo, and Crestron room systems.
Partner with J&J IT Lead to ensure room and technology upgrades are on schedule.
Troubleshoot high level meetings in progress to ensure smooth experience.
Train and support meetings on MS Teams, Zoom, and WebEx.
Audio Visual Technician
BT
Greater New York City Area, United States
07.2019 - 03.2020
AV Tech for Novartis in East Hanover, NJ and J&J in Skillman, NJ.
Production of live events on weekly basis.
Livestream meetings to national and global campuses.
Assist and troubleshoot Global Connect and video conferences.
Audio Visual Technician
Scott Brown Media Group
East Rutherford, United States
11.2018 - 06.2019
AV Tech for Hilton Meadowlands.
Set, strike, and operate all AV technology for large events and conferences.
Education
Bachelor of Arts (BA) - Cinematography and Film/Video Production