Andrew Kopatich
Mesa,AZ
Summary
Team oriented customer service leader with proven expertise at FatCats, enhancing client satisfaction through effective complaint handling and team management. Skilled in staff training and mentoring, I foster collaboration and adaptability, driving process improvements that elevate service quality and efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
FatCats
01.2024 - Current
- Led team in delivering exceptional customer service, enhancing overall client satisfaction.
- Developed training methods and conducted onboarding sessions for new representatives.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Facilitated seamless transition periods during system upgrades or changes by guiding the team through new processes effectively.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
Customer Service Representative
FatCats
01.2022 - 01.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in managing customer loyalty accounts in the POS to ensure accuracy and consistency.
- Processed orders efficiently, enhancing customer satisfaction with timely resolutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to streamline service processes, improving response time for clients.
Bartender
The Hatchet Resort
04.2021 - 10.2021
- Crafted and served cocktails, ensuring high standards of presentation and flavor.
- Maintained cleanliness of bar area, adhering to health and safety regulations consistently.
- Provided excellent customer service, resolving issues promptly to ensure guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
Shift Leader
Culver's Restaurant
04.2019 - 03.2021
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance service delivery and efficiency.
- Managed inventory levels, coordinating restocking efforts to minimize shortages.
- Implemented process improvements, resulting in faster service times and increased customer satisfaction.
- Supervised kitchen staff to ensure adherence to food safety standards and operational efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Skills
- Team management
- Complaint handling
- Teamwork and collaboration
- Reliability
- Adaptability and flexibility
- Staff training
- Account reconciliation
- Interpersonal communication
- Coaching and mentoring
Certification
- Food Safety Manager, National Registry Of Food Safety Professionals
- Title 4 Liquor Certification
Timeline
Customer Service Representative Team Lead
FatCats
01.2024 - Current
Customer Service Representative
FatCats
01.2022 - 01.2024
Bartender
The Hatchet Resort
04.2021 - 10.2021
Shift Leader
Culver's Restaurant
04.2019 - 03.2021
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