Andrew Kost
New Boston,MI
Summary
Seeking a job position where I can bring my knowledge and skills, I have developed over the years to further myself within the company. Ability to maintain a professional reputation by using professional skills and educational qualifications.
Overview
9
9
years of professional experience
Work History
Associate Workforce Management Scheduling Analyst
Rocket Mortgage
Detroit, MI
05.2023 - Current
- Implemented organized monthly and quarterly schedules for assigned business areas through the use of Excel.
- Monitored voicemails and text messages from team members regarding absences, ensuring timely notifications were sent to their leaders.
- Maintained accurate records of employee call offs utilizing scheduling technology.
- Maintained accurate records of PTO and Partial PTO using schedule tools.
- Evaluated and implemented staffing modifications.
- Facilitated communication with business partners through hosting meetings.
- Ensured timely and precise input of daily call off and out of office information into the designated tracking system.
Program Coordinator
Rocket Mortgage
Detroit, MI
08.2022 - 05.2023
- Developed and administered profiles within the Medallia platform.
- Pulled monthly data from Medallia dashboard and created reports for assigned business areas.
- Developed and implemented a system of recognizing outstanding survey performance on a weekly and monthly basis.
- Conducted thorough evaluations of adverse patterns, contributing valuable insights for improving client satisfaction.
HOMEOWNER INSURANCE SPECIALIST
Rocket Mortgage
Detroit, MI
03.2020 - 08.2022
- Collected and verified subject property information from insured or agent to ensure proper home insurance coverage
- Notified insurance agents and accounting department of policy termination
- Assessed property-related flood concerns, determining the necessity for borrower's acquisition of flood insurance
- Managed communication with agents and insurance providers using the Business to Business tool for accessing and reviewing insurance coverage.
WAREHOUSE ASSOCIATE
Don Lors Electronics
West Bloomfield, MI
07.2018 - 03.2020
- Supported field technicians by fulfilling their equipment requests.
- Performed thorough equipment inventory reconciliation.
- Maintained accurate inventory levels through monthly evaluation and adjustments.
- Managed the preparation of outgoing shipments by creating shipping labels through UPS.
- Utilized a Hilo to process received inventory and effectively stock shelves.
GENERAL MANAGER/FIELD TRAINING SPECIALIST
Cube Smart Self Storage
Southfield, MI
09.2015 - 07.2018
- Streamlined operations by managing multiple stores, maintaining inventory, training staff, conducting routine inspections, generating reports for review with district manager.
Education
Diploma -
CRESTWOOD HIGH SCHOOL
06.2008
Skills
- Meeting Coordination
- Deadline Management
- Scheduling Tools
- Updating logs
- Relationship Building
- Problem-solving abilities
- Leadership
- Microsoft Office
- Attention to details
- Customer Service
- Technologically inclined
- Problem-Solving
- Multitasking
- Inventory counting
- Time management abilities
- Task Prioritization
- Report Preparation
- Continuous Improvement
- Written Communication
- Active Listening
- Team building
- Database Management
- Team Collaboration
- Problem-solving aptitude
- Professionalism
Timeline
Associate Workforce Management Scheduling Analyst
Rocket Mortgage
05.2023 - Current
Program Coordinator
Rocket Mortgage
08.2022 - 05.2023
HOMEOWNER INSURANCE SPECIALIST
Rocket Mortgage
03.2020 - 08.2022
WAREHOUSE ASSOCIATE
Don Lors Electronics
07.2018 - 03.2020
GENERAL MANAGER/FIELD TRAINING SPECIALIST
Cube Smart Self Storage
09.2015 - 07.2018
Diploma -
CRESTWOOD HIGH SCHOOL