Andrew Kramer
CMIT Solutions of Round Rock
Austin,TX
7
years of professional experience
Entry-Level IT Specialist with experience in technical support, data management, and network security. Proven ability to optimize data backup strategies, drive compliance initiatives, and streamline device setup processes. Adept at safeguarding sensitive information and enhancing user productivity through innovative solutions.
Experienced cable technology professional prepared for this role. Proven track record in installing, maintaining, and troubleshooting cable systems with precision. Strong focus on teamwork and delivering results. Adaptable and reliable, skilled in customer service, technical diagnostics, and problem-solving.
Experienced with identifying and documenting defects to maintain high product standards. Utilizes root cause analysis to improve processes and prevent future issues. Knowledge of quality control methodologies ensures consistent product excellence.
Work History
Cable Technician 1
11 Months- Troubleshot complex technical issues, delivering prompt resolutions to enhance customer satisfaction.
- Collaborated with team members to streamline installation processes, reducing overall project completion times.
- Conducted regular inspections of cable systems, identifying potential failures and implementing preventative measures.
- Trained junior technicians on installation techniques and safety protocols, fostering a culture of continuous improvement.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Consistently exceeded company benchmarks for work efficiency and job completion rates.
- Collaborated with Quality Assurance to become better at spotting disceprencies in the product
IT Specialist
3 Years 1 Month- Optimize data backup strategies, ensuring high availability and minimizing downtime for critical systems.
- Drive compliance initiatives across company devices, significantly reducing risk exposure.
- Streamline device setup processes, boosting user productivity.
- Establish secure data archiving procedures, safeguarding sensitive information and maintaining strict privacy standards.
Donations Team
3 Months- Sorted donations by quality and type, ensuring efficient resale operations and high customer satisfaction.
- Managed inventory and performed item valuation, contributing to accurate stock levels and pricing.
- Assisted in labor tasks, supporting team efforts and maintaining a productive work environment.
Journeyman Handyman
2 Years 2 Months- Streamlined project workflows, enhancing efficiency and resource allocation. Delivered high-quality results across diverse trades, meeting tight deadlines consistently.
- Demonstrated proficiency in roofing, landscaping, plumbing, and electrical trades, enhancing project versatility.
- Seamlessly integrated with cross-functional teams, contributing specialized skills to complete complex projects efficiently.
Education
Associate of Applied Science - Cybersecurity
- Relevant coursework:
- Fundamentals of Networking Technologies
- Implementing and Supporting Servers
- Personal Computer Hardware
Skills
Data Management
Device Preparation
Risk Analysis
Incident Response
Compliance
Technical Support
Network Security
Adaptable
Cabling layouts
Customer service
Writing reports
Attention to detail
Multitasking
Organizational skills
Team collaboration
Relationship building
Computer literacy
Quality assurance
Additional information
- IT Specialist
- CMIT Solutions of Round Rock, TX
- Sept 2023 – Present
- Manage data backups to ensure data integrity and availability.
- Maintain compliance across company devices to meet industry standards.
- Handle and archive sensitive data securely, ensuring data privacy and protection.
- Prepare devices for new users, including setup and configuration to meet specific user needs.
- Donations Team Member
- Goodwill, Pflugerville, TX
- June 2022 – Sept 2022
- Processed donations and sorted items by quality and type for resale.
- Performed additional duties such as labor, inventory management, and item valuation.
- Handyman
- S. Nielsen Studios, Yucca Valley, CA
- July 2019 – Sept 2021
- Estimated daily workload and assessed project needs.
- Knowledge of various trades, including roofing, landscaping, plumbing, and electrical.
- Acquired new skills quickly to complete diverse projects efficiently.
Timeline
Cable Technician 1
Total Site Solutions
11.2025 - CurrentRead More
IT Specialist
CMIT Solutions of Round Rock
09.2023 - CurrentRead More
Donations Team
Goodwill
06.2022 - 09.2022Read More
Journeyman Handyman
S. Nielsen Studios
07.2019 - 09.2021Read More
Texas State Technical College
Associate of Applied Science from Cybersecurity
Read More