Andrew Kuzma
Denver,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Site Lead
GoPuff
04.2023 - Current
- Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
- Fanatically drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
- Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
- Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
- Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
- Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
- Create and implement plans to improve the financial performance of the facility
Area Manager II
Amazon
12.2022 - Current
- Managing safety, quality, productivity, and customer delivery promises while leading and supporting hourly workforce of associates
- Reviewing forecast to ensure productivity, efficiency and abalanced shift is met to align with business needs.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Optimized team performance with newly implemented operational changes and standard procedures.
- Program Management
- Capacity Planning
- Supervise and train up to 100 associates
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Area Manager
Amazon
09.2021 - 12.2022
- Managing safety, quality, productivity, and customer delivery promises while leading and supporting hourly workforce of associates
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Customer Obsession
- Supervised and trained up to 100 associates
- Reviewing forecast to ensure productivity, efficiency and a balanced shift is met to align with business needs.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Process Assistant
Amazon
05.2020 - 09.2021
- Logistics overview, data entry, coordinating and auditing of routes for timely and successful delivery services to fulfill customer promise
- Writing reports to find root causes and barriers on daily misses and providing actions to mitigate
- Supervising and training associates.
- Conducted training and change management processes to improve operations.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Seasonal On Road Shift Assistant
Amazon
11.2019 - 01.2020
- Assisting and documenting on time dispatch
- Reporting on barriers that caused misses on metrics
- Directly connecting with other teams in the company to ensure routes are ready for drivers for departure.
Delivery Driver
Amazon
05.2019 - 10.2019
- Made deliveries for Amazon
- Trained new employees
- Operated GPS AWS systems for accurate routing
Customer Service Associate
Lowe's Home Improvement
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and actualized customer service initiatives to decrease wait times.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Walt Disney World Internship
The Walt Disney Studios
07.2018 - 01.2019
- Attraction Operations
- Welcoming and greeting guests into park and providing them with any information/answers to questions
- Assisting any guests with special access
- Ensuring any area maintains a clean and safe environment
- Delivered daily customer/guest services in fortune 500 company
- Actively displayed Disney's “Four Keys” of success: Safety, Courtesy, Show, and Efficiency.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Science - Computer Science
University of Maryland-University College
05.2023
High School Diploma -
Mahanoy Area High School
Mahanoy City, PA06.2014
Skills
- Microsoft Office (4 years)
- Customer Service (3 years)
- Logistics (4 years)
- Management (2 years
- Project Planning
- Computer networking
- Operations management (2 years)
- Microsoft Excel (3 years)
- Leadership
- Guest Services (3 years)
- Team management (2 years)
Timeline
Site Lead
GoPuff
04.2023 - Current
Area Manager II
Amazon
12.2022 - Current
Area Manager
Amazon
09.2021 - 12.2022
Process Assistant
Amazon
05.2020 - 09.2021
Seasonal On Road Shift Assistant
Amazon
11.2019 - 01.2020
Delivery Driver
Amazon
05.2019 - 10.2019
Walt Disney World Internship
The Walt Disney Studios
07.2018 - 01.2019
Customer Service Associate
Lowe's Home Improvement
Bachelor of Science - Computer Science
University of Maryland-University College
High School Diploma -
Mahanoy Area High School