Andrew Kwon
Fresno,USA
Summary
Experienced business and operations manager skilled in data analysis, strategy development, and leading high-performing teams to achieve organizational goals. Proven success in implementing a new ERP system, resulting in improved operations, increased sales, and reduced order processing time. Expert at identifying opportunities for improvement and implementing effective solutions to drive efficiency and productivity. Demonstrated track record of delivering results and leading teams to success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Fanale Drinks
09.2020 - Current
- Led the implementation of a mobile app platform to optimize the company's order processing system, enhancing efficiency, minimizing human error, and improving customer interaction.
- Spearheaded a successful ERP software migration across the organization, ensuring seamless integration and improved operational processes.
- Relocated to Houston, Texas, and effectively opened a fully operational satellite branch within three months (2022), which has since become the company’s headquarters.
- Managed the setup of the satellite branch, overseeing the acquisition of delivery vehicles, warehouse equipment, and office supplies, as well as interviewing, hiring, training, and managing a team of 15+ employees across multiple departments.
- Developed and instituted a comprehensive preventative maintenance program for company assets, reducing downtime and improving asset longevity.
- Oversaw operations for 10+ retail locations of a new beverage concept, ensuring consistent operational excellence and customer satisfaction.
- Provided executive-level support to the VP of Sales and CEO by assisting with various strategic and operational tasks.
- Delivered product knowledge, business consultations, and concept guidance to clients, fostering stronger client relationships.
- Represented the company at industry trade shows and business trips, building brand awareness and forging key partnerships.
- Negotiated and executed multiple contracts, including software, preventative maintenance, and service agreements, optimizing vendor relationships and costs.
- Managed and nurtured relationships with high-value corporate clients, including Clark - Webstaurant, which account for 50% of company sales.
- Collaborated with the accounting team to improve accounts receivable collection, achieving an 86% return on overdue invoices.
- Consistently met and exceeded KPIs, maintaining a 97% customer retention rate.
- Developed and implemented Standard Operating Procedures (SOPs) for various departments, including warehouse, office, logistics, order processing, and customer service/retention.
- Acted as a key member of the marketing team, contributing to video campaigns, social media content, and acting as a company spokesperson.
- Coordinated and managed multiple company events, enhancing employee engagement and brand visibility.
- Managed budgets effectively, ensuring adherence to financial guidelines and providing clear communication to board members when additional budget approvals were required.
- Demonstrated professional growth through progressive roles, transitioning from Warehouse Associate to Office Assistant, Sales Representative, Project Manager, and Operations Manager.
- Conducted financial analysis of profit and loss (P&L) statements, focusing on Cost of Goods Sold (COGS) and Freight on Board (FOB) costs to optimize profitability.
- Supervised and directed opening over 10 retail store project
- Direct supplier, wholesaler and distributor of Popping Bursting Bobas, bubble tea syrups, powder mixes, snow ice powders, dessert toppings such as jellies, crystal agar bobas, and more
Warehouse Operations Manager
DeSoto Sales, Inc
04.2017 - 08.2020
- Successfully managed a team of 10 warehouse staff, ensuring all safety protocols were followed and daily goals were met
- Implemented an inventory tracking system that increased accuracy and efficiency of warehouse operations
- Coordinated with shipping and receiving departments to ensure timely delivery of goods
Education
Associate of Applied Science - Business Management
Houston Community College (HCC)
Houston, TX05.2016
Skills
- NetSuite Proficiency
- Oracle Software Proficiency
- Proficient in Microsoft 365
- Data-Driven Forecasting
- Inventory Coordination
- Profit And Loss Oversight
- Project Execution Management
- Quality Control Expertise
Certification
- Forklift Certified, 01/01/18, Present
- Warehouse Management Diploma, 01/01/18, Present, Gained comprehensive training in warehouse operations - Alison
Hobbies and Interests
- Camping
- Fishing
- Outdoor Adventures
Timeline
Operations Manager
Fanale Drinks
09.2020 - Current
Warehouse Operations Manager
DeSoto Sales, Inc
04.2017 - 08.2020
Associate of Applied Science - Business Management
Houston Community College (HCC)
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