ANDREW LABONNE
Thornton,CO
Summary
Technical Director and Engineer with over 20 years of experience in systems, networking, support, and cloud engineering. Proven track record in building high-performing teams and successfully leading complex technical projects on a global scale. Expertise in navigating both technical and managerial challenges to deliver innovative solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cloud Engineering Manager
University of Colorado Anschutz Medical Campus
Aurora, Colorado
10.2024 - Current
- Oversee cloud operations for data warehousing and research access
- Ensure HIPAA compliance, data integrity, and confidentiality of medical records used in research
- Develop large-scale data modeling solutions, primarily in Google BigQuery
- Lead technical management for data ingestion, cloud cost optimization, and researcher support
Director, Education Operations and Support
VMware (Global Learning)
Broomfield, Colorado
05.2018 - 09.2024
- Led technical teams in the design, delivery, and support of VMware technical training programs
- Developed and implemented automation to support over 1,500 learners weekly, managing 10,000+ VMs through custom automation and delivery tools
- Ensured timely issue resolution for internal and external vendors to maintain high learning lab standards
- Designed, automated, and developed VMware training and certification infrastructure, including exam and course labs
- Served as the principal developer for VCP and VCAP certification labs, exam content, and course materials
Staff Technical Support Engineer
VMware (Global Support Services)
Broomfield, Colorado
04.2013 - 05.2018
- Provided technical expertise as a Staff Engineer on VMware's Mission Critical Support (MCS) team, assisting the company's most complex customers
- Delivered broad support across VMware's product portfolio, implementing best practices for highly technical clients in both remote and on-site engagements
- Collaborated with VMware's software development teams to identify, plan, and deploy critical software fixes
- Led and piloted VMware's Global Sustaining Engineering (SE) Team, offering on-site support and architectural consulting services for high-visibility customers and projects
Sr. Systems Administrator
EPB Fiber Optics
Chattanooga, Tennessee
03.2009 - 04.2013
- Designed and implemented large-scale hosting platforms to support EPB's Fiber-to-the-Home (FttH) division
- Developed and deployed high-performance DNS, email, web, VoIP, and streaming platforms for FttH services
- Established monitoring and alerting systems for FttH, telecom, and utility divisions to ensure reliability and performance
- Managed and maintained Linux, Windows, and virtualization platforms supporting FttH and telecom business operations
Network Operations Manager
VPNtranet
Chattanooga, Tennessee
01.2004 - 03.2009
- Led network operations teams providing 24/7 support
- Maintained and supported TDM and fiber connectivity services for customers across the United States
- Developed and implemented network monitoring and capacity planning tools to enhance operations and meet business needs
- Progressed from Network Engineer and Systems Administrator to Network Operations Manager
Education
Bachelor of Science - Information Technology
Western Governors University
Skills
- Overseeing Multinational Teams
- Employee Talent Development
- Technical Program Management
- SLA Management
- Customer de-escalation
- Technical troubleshooting
- Windows and Linux Systems Administration
- Multi-Platform Cloud Expertise
- Network Engineering Expertise
- Automation/Scripting
- Data Analysis and Reporting
- Budgeting & estimating
- Project management
- Technology integration
- Ticketing system expertise
- ITIL framework
Certification
- VMware: vCA, vCP, vCAP, and vCIX
- Comptia: A+, Network+, Project+, Linux+, Cloud+
- Amazon: AWS Cloud Practitioner
Languages
English
Native/ Bilingual
Timeline
Cloud Engineering Manager
University of Colorado Anschutz Medical Campus
10.2024 - Current
Director, Education Operations and Support
VMware (Global Learning)
05.2018 - 09.2024
Staff Technical Support Engineer
VMware (Global Support Services)
04.2013 - 05.2018
Sr. Systems Administrator
EPB Fiber Optics
03.2009 - 04.2013
Network Operations Manager
VPNtranet
01.2004 - 03.2009
- VMware: vCA, vCP, vCAP, and vCIX
- Comptia: A+, Network+, Project+, Linux+, Cloud+
- Amazon: AWS Cloud Practitioner
Bachelor of Science - Information Technology
Western Governors University
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