Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Andrew LaChance

Wahiawa

Summary

Customer-focused Sales Professional 10 years of expertise generating maximum sales by consistently meeting customers' needs. Successfully identifies customer preferences by fielding questions and engaging in information-gathering conversations. Hard worker always willing to perform extensive research and legwork to meet customer requests.

Overview

13
13
years of professional experience

Work History

Senior Assistant Manager

Spencer's Gifts
08.2024 - Current
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.

Sales Professional

Victory Motors Of Colorado
08.2015 - 09.2023
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
  • Generated new business by developing marketing initiatives, performing prospect calls and networking referrals.
  • Trained new employees on best practices and company processes.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Negotiated prices and terms with customers.
  • Responsible for knowing Colorado state documents and guiding customers through signing.

Sales Professional

Haddad Motor Company
08.2014 - 08.2015
  • Answered customer questions, shared product knowledge and researched pricing and availability.

Customer Sales Advisor

Petco Animal Supplies Stores Inc.
09.2012 - 08.2014
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints..

Education

Liberal Arts and Sciences

Berkshire Community College
Pittsfield, MA

High School Diploma -

Drury High School
North Adams, MA
07.2012

Skills

  • Sales Closing
  • Relationship Selling
  • Product and Service Knowledge
  • Negotiation Tactics
  • Effective Customer Upselling
  • Sales Strategies
  • Processing Payments
  • Staff training and development
  • Staff scheduling
  • Customer relationship management
  • Inventory control
  • Recruiting and interviewing
  • Adaptability and flexibility

Education and Training

other,other

Timeline

Senior Assistant Manager

Spencer's Gifts
08.2024 - Current

Sales Professional

Victory Motors Of Colorado
08.2015 - 09.2023

Sales Professional

Haddad Motor Company
08.2014 - 08.2015

Customer Sales Advisor

Petco Animal Supplies Stores Inc.
09.2012 - 08.2014

High School Diploma -

Drury High School

Liberal Arts and Sciences

Berkshire Community College

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