Andrew Lantrip
Henderson
Summary
Professional hospitality worker with extensive experience in delivering quality service in fast paced and high volume dining settings. Known for strong focus on achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication, teamwork, and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Crossroads Kitchen
04.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Service Manager
Texas Roadhouse
03.2022 - 04.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees.
- Analyzed service reports to identify areas of improvement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Service Manager
Texas Roadhouse
05.2018 - 03.2022
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Server
Proof On Main
08.2016 - 05.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
No Degree - Theatre/ Education
Indiana University
Bloomington, INHigh School Diploma -
Clarksville High School
Clarksville, IN05.2006
Skills
- Critical Thinking
- Multitasking and Organization
- Hospitality and Accommodation
- Team Leadership
- Strong work ethic
- Exceptional customer service
- Cleanliness standards
- Menu memorization
- Order accuracy
- Suggestive selling
- Allergy awareness
- Positive and professional
Certification
- Alcohol Awareness Training
Timeline
Server
Crossroads Kitchen
04.2023 - 12.2024
Service Manager
Texas Roadhouse
03.2022 - 04.2023
Service Manager
Texas Roadhouse
05.2018 - 03.2022
Server
Proof On Main
08.2016 - 05.2018
No Degree - Theatre/ Education
Indiana University
High School Diploma -
Clarksville High School
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