Andrew LaPlante
El Paso
Summary
Solution-focused Technical Support Representative recognized for high productivity and efficient task completion. Skilled in troubleshooting, customer service, and technical documentation, consistently resolving complex issues with precision. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to enhance customer satisfaction and team collaboration.
Overview
18
18
years of professional experience
Work History
Technical Support Representative
Charter Communications, Spectrum
El Paso
03.2024 - Current
- Assisted customers with installation of new hardware and applications.
- Collaborated with other departments such as sales, customer solutions and leads, as required.
- Troubleshot customer inquiries related to hardware issues.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Provided technical assistance to customers through phone.
- Supported customers with online billing, access, and account issues.
- IFT training provided, and currently in level up for rep 3.
- Utilizing tools provided to troubleshoot issues with customers also providing accurate information utilizing these tools as well.
Accounts Payables and Receivables Customer Service
Ricky's NYC
New York
10.2015 - 01.2023
- Take phone calls from customers with receipt, and or purchase issues done at our stores in the city over 22 locations.
- Performing payroll functions, such as maintaining timekeeping information, and processing and submitting payroll.
- Preparing bank deposits by compiling data from cashiers verifying and balancing receipts, sending cash, checks and other forms of payments to various banks.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Calling vendors and following up with payments rendered, and following up with vendors on net 10, net 20, and net 30 days procedure in reference to payment.
- Perform general office duties such as filing, answering incoming calls, and handling routine correspondence.
Floor Manager Customer Service
Chilis's Bar and Grill
Holtsville
02.2007 - 12.2013
- Schedule staff hours, and assign duties.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks such as cooking, clearing tables,and serving food and drinks when necessary.
- Plan menus and food utilization based on anticipated number of guests for previous year dates of operation. Nutritional value, palatability, popularity and costs.
- Handled customer complaints and assured customers of a great experience while dining.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Education
Associates - Criminal Justice And Security
Miami Dade College
Miami, FL09-1998
High School Diploma -
Miami Sunset Senior High School
Miami, FL06-1996
Skills
- Spanish language
- Economics and Accounting
- Complex Problem Solving
- Clerical
- Customer and Personal Service
- Computers and Electronics
- Ecel, Outllook, Word, and Quickbooks
- Service Accounts
- Leadership
- Account management
- Hardware troubleshooting
- Billing support
- Effective communication
Timeline
Technical Support Representative
Charter Communications, Spectrum
03.2024 - Current
Accounts Payables and Receivables Customer Service
Ricky's NYC
10.2015 - 01.2023
Floor Manager Customer Service
Chilis's Bar and Grill
02.2007 - 12.2013
Associates - Criminal Justice And Security
Miami Dade College
High School Diploma -
Miami Sunset Senior High School
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