Andrew Lathrop
Eugene ,OR
Summary
Accomplished General Manager and Bar Manager with a proven track record at Sam Bond's Garage, enhancing team performance and customer satisfaction. Expert in operations management and customer relationship management, I led the launch of a successful cocktail program, significantly boosting sales. Skilled in leadership and fostering strong team dynamics, I excel in creating memorable guest experiences and operational efficiency.
Overview
18
18
years of professional experience
Work History
General Manager, Bar Manager
Sam Bond's Garage
407 Blair Blvd, Eugene OR 97402
07.2006 - 12.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Started an excellent cocktail program and exacted seasonal cocktail menus every three months.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Bartender
Black Wolf Supper Club
454 Willamette St. Eugene OR 97401
01.2017 - 03.2020
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Helped management plan and serve bar menu exceeding customer expectations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Manager
Belly Taqueria
454 Willamette St. Eugene OR 97401
03.2011 - 12.2016
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
Associate of Arts - Industrial Design Technology
Art Institute of Pittsburgh
Pittsburgh, PA06-1993
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Staff management
- Training and development
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Labor cost controls
Timeline
Bartender
Black Wolf Supper Club
01.2017 - 03.2020
Bar Manager
Belly Taqueria
03.2011 - 12.2016
General Manager, Bar Manager
Sam Bond's Garage
07.2006 - 12.2024
Associate of Arts - Industrial Design Technology
Art Institute of Pittsburgh