Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Lathrop

Eugene ,OR

Summary

Accomplished General Manager and Bar Manager with a proven track record at Sam Bond's Garage, enhancing team performance and customer satisfaction. Expert in operations management and customer relationship management, I led the launch of a successful cocktail program, significantly boosting sales. Skilled in leadership and fostering strong team dynamics, I excel in creating memorable guest experiences and operational efficiency.

Overview

18
18
years of professional experience

Work History

General Manager, Bar Manager

Sam Bond's Garage
07.2006 - 12.2024
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Started an excellent cocktail program and exacted seasonal cocktail menus every three months.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.

Bartender

Black Wolf Supper Club
01.2017 - 03.2020
  • Upheld strict regulations for safe alcohol service and food safety.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bar Manager

Belly Taqueria
03.2011 - 12.2016
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Education

Associate of Arts - Industrial Design Technology

Art Institute of Pittsburgh
Pittsburgh, PA
06-1993

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Team leadership
  • Staff management
  • Training and development
  • Customer relationship management
  • Employee scheduling
  • Verbal and written communication
  • Labor cost controls

Timeline

Bartender

Black Wolf Supper Club
01.2017 - 03.2020

Bar Manager

Belly Taqueria
03.2011 - 12.2016

General Manager, Bar Manager

Sam Bond's Garage
07.2006 - 12.2024

Associate of Arts - Industrial Design Technology

Art Institute of Pittsburgh

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Andrew Lathrop