Andrew Lavender
Dracut,MA
Summary
Proven ability to provide exceptional service with a strong work ethic and professionalism. Adaptable to various work environments and effective in team collaboration. Dependable team member willing to accommodate any shift requirements.
Overview
5
5
years of professional experience
Work History
Server/Front of House
Scola's Restaurant
08.2023 - Current
- Listened to guest needs and responded promptly for personalized service.
- Communicated professionally with customers, colleagues and supervisors.
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
Ride Operator
Canobie Lake Park
05.2023 - 10.2023
- Enforced all safety regulations and stayed current with safety rules and procedures.
- Responded to emergency situations and promptly reported collisions and accidents to manager.
- Operated amusement park rides safely and efficiently.
- Operated main control system, answered telephone calls and communicated status reports to management.
Team Leader
Chick-fil-A
03.2021 - 07.2023
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work.
- Collaborated with other team leaders to achieve company goals.
- Trained new employees and provided ongoing support.
- Helped in improving scores in food safety categories by upwards of 30%
Education
No Degree - Business Administration Transfer
Middlesex Community College
Bedford, MA12.2026
High School - undefined
Dracut High School
Dracut, MA06.2022
Skills
- Communication skills
- Leadership abilities
- Adaptability and learning
- Guest engagement strategies
- Attention to detail
- Strong work ethic
Timeline
Server/Front of House
Scola's Restaurant
08.2023 - Current
Ride Operator
Canobie Lake Park
05.2023 - 10.2023
Team Leader
Chick-fil-A
03.2021 - 07.2023
High School - undefined
Dracut High School
No Degree - Business Administration Transfer
Middlesex Community College
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