Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Lawner

Rochester,New York

Summary

Hardworking and reliable IT Field Engineer with strong ability in various IT infrastructure installations and project management. Highly organized, proactive and punctual with team-oriented mentality, with an extensive history of field travel.

Overview

25
25
years of professional experience
1
1
Certification

Work History

IT Field Engineer

Paychex Inc
07.2007 - 03.2021

Oversaw team scheduling and coordinated vendors and contractors efficiently. Worked closely with facilities and IT teams to standardize workflows and enhance operational efficiency. Led numerous projects while maintaining strict adherence to time and budget constraints. Led IT initiatives and traveled extensively.

IT Technician

Paychex Inc
02.1996 - 07.2007

Designed and implemented the physical infrastructure for branch moves, relocations, and remodels, overseeing the RFP process and vendor selection while collaborating with facilities and construction teams. Maintained and repaired complex computing, mechanical, electrical, and monitoring systems in multiple data center environments and performed the installation of voice and data infrastructure. Troubleshot networking issues to restore connectivity and coordinated ticket fulfillment across multiple teams to improve efficiency. As the primary point of contact during technical faults and security events, I ensured timely resolution and kept customers informed of service changes or outages.

Education

Computer Information Systems

Monroe Community College
Rochester, NY

Skills

  • Physical Infrastructure Installation
  • Data Center Management
  • Hardware Installation
  • Project Management

Certification

BICSI Certified Installer

BICSI Certified Technician

Timeline

IT Field Engineer

Paychex Inc
07.2007 - 03.2021

IT Technician

Paychex Inc
02.1996 - 07.2007

Computer Information Systems

Monroe Community College
Andrew Lawner