Andrew Leahy
Jacksonville,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Operations Manager
ConGlobal
04.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed over 30 customers on daily basis handling all of their needs and expectations.
Crew Supervisor
Tidewater Landscape Management
05.2018 - 03.2021
- Resolved issues quickly to maintain productivity goals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Server
Cracker Barrell
08.2016 - 05.2017
- Served food and beverages promptly with focused attention to customer needs..
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Bachelor of Science - Sports Management
Georgia Southern University
Statesboro, GA05.2018
Skills
- Process Improvement Strategies
- Multi-Unit Operations Management
- Staff Training
- High-Pressure Environments
- Revenue Generation
- Customer Relationship Management
- Productivity Improvement
- Team Leadership
- Planning and Implementation
- Performance Monitoring and Evaluation
Timeline
Operations Manager
ConGlobal
04.2021 - Current
Crew Supervisor
Tidewater Landscape Management
05.2018 - 03.2021
Server
Cracker Barrell
08.2016 - 05.2017
Bachelor of Science - Sports Management
Georgia Southern University