Andrew Lee
Front Royal,VA
Summary
Dynamic leader with proven expertise in enhancing customer experience and streamlining operations at Panda Express. Excelled in team building and leadership, significantly raising customer satisfaction. Leveraged problem-solving skills to improve store performance, leading to increased revenue. Specialized in inventory control and employee training, ensuring operational excellence and compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Panda Express
08.2018 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Associates - Business Administration And Management
Lord Fairfax Community College
Middletown, VA08.2025
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
- Store Organization
- Team Building and Leadership
- Attention to Detail
- Customer Service Management
- POS Systems
- Employee Scheduling
- Hiring and Training
- Upselling and Cross Selling
- Loss Prevention
- Sales Techniques
- Inventory Control
- Store Opening and Closing
- Work Planning and Prioritization
- Goals and performance
- Issue Resolution
- Inventory counting
Certification
- ServSafe Manager Certification
- MART Certification
Timeline
Assistant Store Manager
Panda Express
08.2018 - 10.2023
Associates - Business Administration And Management
Lord Fairfax Community College